IT Connect

Information technology tools and resources at the UW

Migration from Entrust to Duo

What’s changing?

In April 2017, UW-IT introduced Duo as the new solution for two-factor authentication (2FA). Duo replaces the previous solution based on Entrust hardware tokens. Users with Entrust tokens will migrate to Duo over summer.

I still use an Entrust token. What do I need to do?

Do you want to start using a different kind of 2FA device?

If you want to start using your smartphone, tablet, mobile phone, or landline as your 2FA device, and no longer require a hardware token, please enroll in Duo at your earliest convenience. Device types, sign-in options, and setup instructions are available from the 2FA home page. Once you set up a new device to use Duo, you can return your Entrust token to the UW-IT Service Center (see address below).

Do you want to replace your Entrust token with a new hardware token compatible with Duo?

Please continue to use your Entrust token until you receive an update on obtaining a new hardware token. Your Entrust token will continue to allow you to sign in to systems that require 2FA, including Workday. Over summer, we’ll contact all users who still have an active Entrust token and ensure you have a replacement token that is compatible with Duo.

Will my Entrust token continue to work while I’m deciding?

Yes, your Entrust token will continue to work until you enroll in Duo.

What if I no longer use my Entrust token?

Please return it to the UW-IT Service Center, so that we can dispose of it safely.

Return Address:

UW-IT Service Center
4333 Brooklyn Ave NE
Box 359540
Seattle, WA 98105

What happens when I enroll in Duo?

Once you enroll in Duo you will be prompted to sign in using the device you enrolled in Duo. You will no longer need your Entrust token, so you can return it to the UW-IT Service Center.

Why are we migrating to Duo?

Duo is used for 2FA throughout the research and education community because it combines security, usability, accessibility, reliability, and it offers choice of 2FA devices. Duo enables the University to expand 2FA to all faculty, staff, and student employees who need access to systems that require 2FA.