IT Connect

Information technology tools and resources at the UW

Migration from Entrust to Duo

Entrust to be retired September 1, 2017

In April 2017, UW-IT introduced Duo for two-factor authentication, replacing the use of Entrust hardware tokens. Entrust users have until September 1st to migrate to Duo.

I still use an Entrust token. What do I need to do?

Do you want to start using a different kind of 2FA device?

If you want to use your smartphone, tablet, mobile phone, or landline as your 2FA device, enroll in Duo at your earliest convenience. Device types, sign-in options, and setup instructions are available from the 2FA home page. Once you set up a new device to use Duo, you can return your Entrust token to the UW-IT Service Center (see address below).

Can I pick up a new hardware token?

Yes. If you want to trade in your Entrust token for a new hardware token, stop by the UW-IT Service Center located at C-3000 in the UW Tower. Hours are 8am to 5pm, Monday-Friday.

Can you send me a new hardware token?

Yes. To request a mailed hardware token to replace your Entrust token, please submit a Hardware Token Request – Entrust to Duo. This request form ensures we fulfill your request correctly, including up-to-date contact and delivery information.

Will my Entrust token continue to work during the migration period?

Yes, your Entrust token will continue to work until you enroll in Duo. It will stop working when Entrust is retired on September 1st.

What if I no longer use my Entrust token?

Please return it to the UW-IT Service Center, so that we can dispose of it safely.

Return Address:

UW-IT Service Center
4333 Brooklyn Ave NE
Box 359540
Seattle, WA 98105

What happens when I enroll in Duo?

Once you enroll in Duo you will be prompted to sign in using the device you enrolled in Duo. You will no longer need your Entrust token, so you can return it to the UW-IT Service Center.

Why are we migrating to Duo?

Duo is used for 2FA throughout the research and education community because it combines security, usability, accessibility, reliability, and it offers choice of 2FA devices. Duo enables the University to expand 2FA to all faculty, staff, and student employees who need access to systems that require 2FA.