IT Connect
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Student COVID-19 Vaccine Attestation Form: Known Issues

This page is for users to find advice about known issues related to the Student COVID-19 Vaccine Attestation Form.

Active Issues

Cannot Enter Dates for Vaccine Attestation Form

Recommended Action: Ensure that you are using the most updated version of your browser and operating system. We have verified the form works on the latest versions of Chrome, Firefox, Edge, and Safari.

More Details: For some users, the text box for entering the vaccination date(s) will only display “invalid date,” and anything typed in disappears. Users who are experiencing these issues appear to have old versions of MacOS and Safari (previous to 14.1). If the update does not work for you, please email help@uw.edu with the subject “Covid vaccine attestation form issue after updating browser/OS” and the following information (in order of priority) so we may investigate:

  • On which browser(s) did you get this error?
  • Did you use any browser plug-ins while running the attestation form? Assuming you haven’t enabled any plug-ins to run in incognito mode, open the form in incognito mode. Please do the following:
    • If you are using the Chrome browser, type Control-Shift-N (Windows) or Command-Shift-N (Mac) to open an incognito window (if you are not using Chrome and/or are unsure how to proceed we are happy to provide clarification or further instruction).
    • Paste the following URL into your browser and see if the same error persists: https://sps.uw.edu/attestations/#/covid19.
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information, if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot and/or video of issue
    • Time and date the error occurred
    • The information in the last line of the Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs

ID: PRB1780629

Error Encountered When Uploading Proof of Vaccination

Recommended Action:  Ensure your documents are one of the accepted file formats (.jpg, .jpeg, .png, .pdf) and that PDFs are smaller than 4MB.

More Details: Some students get an error when they try to upload verification for their Covid-19 vaccination, which states “We have encountered an error. If this issue continues, please contact help@uw.edu.” This is typically caused by students accidentally submitting invalid file types, particularly HEIF files (the image file type used by iPhones). It is notable that renaming a file with the endings “.jpg,” “.jpeg,” or “.png” will not actually convert the file to that type; the file must be converted via a web app or exported as the valid file type.

Additionally, some students are unable to submit their verification as a PDF file because the size is too large. Please note that any PDF over 4MB will not be accepted by the form, but .jpg, .jpeg, or .png files can be compressed on UW IT’s end.

If you continue to encounter an error despite following the recommended action, please email help@uw.edu with the subject “Covid vaccine attestation form document upload error after using accepted file formats” and the following information (in order of priority) so we may investigate:

  • NOTE: Please do not include your proof of vaccination in this email
  • List all the file format(s) you used
  • If you are unable to upload a PDF, what is the file size?
  • On which browser(s) did you get this error?
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information, if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot and/or video of issue
    • Time and date the error occurred
    • The information in the last line of the Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs

 

ID: PRB1853020

 

If you want any more information about these known issues or have any questions, please email help@uw.edu with “Covid Form Question” in the subject line and include the ID of the problem(s) in the body.

Last reviewed October 6, 2021