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Student COVID-19 Vaccine Attestation Form: Known Issues

This page is for users to find advice about known issues related to the Student COVID-19 Vaccine Attestation Form.

Active Issues

Cannot Enter Dates for Vaccine Attestation Form

Recommended Action: Ensure that you are using the most updated version of your browser and operating system. We have verified the form works on the latest versions of Chrome, Firefox, Edge, and Safari.

More Details: For some users, the text box for entering the vaccination date(s) will only display “invalid date,” and anything typed in disappears. Users who are experiencing these issues appear to have old versions of MacOS and Safari (previous to 14.1). If the update does not work for you, please email help@uw.edu with the subject “Covid vaccine attestation form issue after updating browser/OS” and the following information (in order of priority) so we may investigate:

  • On which browser(s) did you get this error?
  • Did you use any browser plug-ins while running the attestation form? Assuming you haven’t enabled any plug-ins to run in incognito mode, open the form in incognito mode. Please do the following:
    • If you are using the Chrome browser, type Control-Shift-N (Windows) or Command-Shift-N (Mac) to open an incognito window (if you are not using Chrome and/or are unsure how to proceed we are happy to provide clarification or further instruction).
    • Paste the following URL into your browser and see if the same error persists: https://sps.uw.edu/attestations/#/covid19.
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information, if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot and/or video of issue
    • Time and date the error occurred
    • The information in the last line of the Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs

Plan to Address: Team will add help text on the form about using the latest browser version. 

ID: PRB1780629

 

If you want any more information about these known issues or have any questions, please email help@uw.edu with “Covid Form Question” in the subject line and include the ID of the problem(s) in the body.

Last reviewed July 20, 2021