December 26, 2018

Final reminder: Action required on your UW Windows Live account before Dec. 31, 2018

The following email was sent to individuals who have a UW Windows Live account (also known as UW Outlook Live, Live@edu, MyUW.net).

You are receiving this message because you have a UW Windows Live account (also known as UW Outlook Live, Live@edu, MyUW.net) and need to take action before the retirement of your UW Windows Live account on December 31, 2018. This is your final reminder.

COUNTDOWN TO UW WINDOWS LIVE RETIREMENT: 4 Business Days to the Deadline

As was announced in December 2017, UW Windows Live (also known as UW Outlook Live, Live@edu, MyUW.net.), will fully retire on December 31, 2018.

Current UW students, faculty, staff, Emeriti Faculty, and Emeriti Librarians are eligible for automated migration of their UW Windows Live mailbox content to either UW Exchange Online (Microsoft Office 365) or UW Gmail (Google G Suite) at no cost. You must, however, complete the steps below no later than December 31, 2018. As of that date, access to your UW Windows Live account will end and shortly after any content stored on it will be permanently deleted, including all email, calendar events, contacts, folders, files, etc.

IMPORTANT: Only the UW Windows Live account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Individuals with accounts on Windows Live WILL NOT be able to receive email until email forwarding is redirected to an alternate email service. They WILL lose access to their Windows Live account, inbound email will bounce, and any remaining mailbox data will be permanently deleted soon after.

Steps you need to take

Please reference the instructions and links below to migrate your UW Windows Live account. The steps below are also listed on IT Connect:

  1. Check with your department/unit IT support to see:
  2. Verify your UW Windows Live account status
  3. Check for content in your UW Windows Live account
  4. Migrate content from your UW Windows Live account (if desired)
    • Migration from UW Windows Live for Shared UW NetIDs is supported by a third-party vendor consulting firm called Comparex (see here for more information on Comparex-supported migration)
    • Approximate turn-around for a Comparex-supported migration request can be up to 10 business days;  requests submitted after December 14, 2018, are being processed on a “best effort” basis.
  5. Deactivate your UW Windows Live account

Preserving public records

When migrating email or files, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.

UW-IT Email Modernization Program Team


Final reminder: Action required on your Shared UW NetID account before Dec. 31, 2018

The following email was sent to owners and administrators of Shared UW NetID (e.g., department, course, etc.) with a UW Deskmail email account (also known a UW Email, Alpine, Web Alpine, Pine).

You are receiving this message because you are an owner or administrator of a Shared UW NetID (e.g. department, course, etc.) with a UW Deskmail email account (also known as UW Email, Alpine, Web Alpine, Pine) and need to take action before December 31, 2018. Read below for details about the steps you need to take. This is your final reminder.

COUNTDOWN TO DESKMAIL RETIREMENT: 4 Business Days to the Deadline

As announced in December 2017, the UW’s legacy email systems — UW Deskmail (also known as Alpine, Web Alpine, Pine) and Email Delivery Manager (EDM) — will fully retire on December 31, 2018. As of that date, access to your Shared UW NetID Deskmail account will end. Your Shared UW NetID WILL NOT be able to receive email until email forwarding is redirected to an alternate email service, inbound email will bounce, and shortly after any remaining mailbox data will be permanently deleted.

Shared UW NetID owners/administrators are responsible for migrating email and files to UW Exchange Online (UW Microsoft Office 365) or to UW Gmail (UW Google G Suite) before December 31, 2018.

IMPORTANT:

  • Only the UW Deskmail account associated with your Shared UW NetID will be deactivated. Your Shared UW NetID and Shared UW email address are NOT being deleted or deactivated
  • You must first use the Shared UW NetID Provisioning Request Tool (PRT) before migrating content for your Shared UW NetID to UW Gmail (UW G Suite) or UW Exchange Online (UW Office 365).

Steps you need to take for each of your Shared UW NetIDs

Please reference the instructions and links below to migrate the UW Deskmail account(s) for your Shared UW NetID(s). The steps below are also listed on IT Connect.

  1. Check with your department/unit IT support to see:
  2. Find the Shared UW NetID(s) for which you are the owner or administrator
  3. Check your Shared UW NetID Deskmail account and determine if any content needs to be migrated
  4. Provision UW G Suite and/or UW Office 365 accounts for your Shared UW NetID(s)
  5. Change UW email forwarding on your Shared UW NetID account
    • IMPORTANT: After you change the forwarding on your Shared UW NetID Deskmail account you will not be able to set it back, and your Shared UW NetID Deskmail account will be permanently deleted in two weeks. Note that your incoming email will continue to be forwarded after the account has been deleted. For more information on the account deactivation timeline, please see Deskmail timeline.
    • Select one of the following:
      • Forward to UW Office 365 to forward your Shared UW NetID email to UW Exchange Online
      • Forward to UW G Suite to forward your Shared UW NetID email to UW Gmail
      • Forward to and enter an alternate email address
      • Stop UW Email (not recommended, not available for employees)
  6. If you need to migrate any email, decide whether you want to:

7. Manage content that cannot be migrated

Preserving public records

When migrating email, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.
UW-IT Email Modernization Program Team


Final reminder: Action required on your UW Deskmail email account before December 31, 2018

The following email was sent to individuals who have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine).

You are receiving this message because you have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine) and need to take action before the retirement of your UW Deskmail account on December 31, 2018. Read below for details about the steps you need to take. This is your final reminder.

COUNTDOWN TO DESKMAIL RETIREMENT: 4 Business Days to the Deadline

As announced in December 2017, the UW’s legacy email systems — UW Deskmail (also known as Alpine, Web Alpine, Pine) and Email Delivery Manager (EDM) — will fully retire on December 31, 2018. As of this date, access to your UW Deskmail account will end.  You WILL NOT be able to receive email until email forwarding is redirected to an alternate email service, inbound email will bounce, and shortly after any remaining mailbox data will be permanently deleted.

You are responsible for migrating email and files to UW Exchange Online (UW Microsoft Office 365) or to UW Gmail (UW Google G Suite) before December 31, 2018.

IMPORTANT: Only your Deskmail account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Steps you need to take

Please reference the instructions and links below to migrate your UW Deskmail account. The steps below are also listed on IT Connect.

  1. Check with your department/unit IT support to see:
  2. If you do not have an existing UW Exchange Online or UW Gmail account, see links below for instructions to set up your account:
  3. Change UW email forwarding on your UW Deskmail account
    • IMPORTANT: After you change forwarding on your UW Deskmail account you will not be able to set it back, and your UW Deskmail account will be permanently deleted. For more information on the account deactivation timeline, please see UW Deskmail timeline.
    • Select one of the following:
      • Forward to UW Office 365 to forward to UW Exchange Online
      • Forward to UW G Suite to forward to UW Gmail
      • Forward to and enter an alternate email address
      • Stop UW Email (not recommended, not available for employees)
  4. If you need to migrate your email, decide whether you want to:
  5. Manage content that cannot be migrated

Preserving public records

When migrating email, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.
UW-IT Email Modernization Program Team


December 19, 2018

Action needed on your UW Windows Live account before Dec. 31, 2018

The following email was sent to individuals who have a UW Windows Live account (also known as UW Outlook Live, Live@edu, MyUW.net).

You are receiving this message because you have a UW Windows Live account (also known as UW Outlook Live, Live@edu, MyUW.net) and need to take action before the retirement of your UW Windows Live account on December 31, 2018.

COUNTDOWN TO UW WINDOWS LIVE RETIREMENT: 18 Business Days to the Deadline

As was announced in December 2017, UW Windows Live (also known as UW Outlook Live, Live@edu, MyUW.net.), will fully retire on December 31, 2018.

Current UW students, faculty, staff, Emeriti Faculty, and Emeriti Librarians are eligible for automated migration of their UW Windows Live mailbox content to either UW Exchange Online (Microsoft Office 365) or UW Gmail (Google G Suite) at no cost. You must, however, complete the steps below no later than December 31, 2018. As of that date, access to your UW Windows Live account will end and shortly after any content stored on it will be permanently deleted, including all email, calendar events, contacts, folders, files, etc.

IMPORTANT: Only the UW Windows Live account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Steps you need to take

Please reference the instructions and links below to migrate your UW Windows Live account. The steps below are also listed on IT Connect:

  1. Check with your department/unit IT support to see:
  2. Verify your UW Windows Live account status
  3. Check for content in your UW Windows Live account
  4. Migrate content (if desired)
    • Migration from UW Windows Live for Shared UW NetIDs is supported by a third-party vendor consulting firm called Comparex (see here for more information on Comparex-supported migration)
    • Approximate turn-around for a Comparex-supported migration request can be up to 10 business days. Requests must be submitted prior to December 14, 2018 to ensure completion of migration prior to the December 31, 2018 deadline
  5. Deactivate your UW Windows Live account (this will unsubscribe you from future notifications)

Preserving public records

When migrating email or files, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.

UW-IT Email Modernization Program Team


Action needed by alumni, retirees, former UW students, staff and affiliates on UW Windows Live account before December 31, 2018

The following email was sent to former UW students, faculty, and staff, as well as non-emeriti retirees, alumni, and affiliates who have a UW Windows Live account (also known as UW Outlook Live, Live@edu, MyUW.net).

You are receiving this message because you have a UW Windows Live account (also known as UW Outlook Live, Live@edu, MyUW.net) and need to take action before the retirement of your UW Windows Live account on December 31, 2018.

COUNTDOWN TO UW WINDOWS LIVE RETIREMENT: 18 Business Days to the Deadline

As was announced in December 2017, UW Windows Live (also known as UW Outlook Live, Live@edu, MyUW.net.), will fully retire on December 31, 2018.

Former UW students, faculty, and staff, as well as non-Emeriti retirees, alumni, and affiliates who have a UW Windows Live account, are responsible for migrating email, calendar events, and contacts to a personal email service no later than December 31, 2018. As of that date, access to your UW Windows Live account will end and shortly after any content stored on it will be permanently deleted, including all email, calendar events, contacts, folders, files, etc.

IMPORTANT: Only the UW Windows Live account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Steps you need to take

Please reference the instructions and links below to migrate your UW Windows Live account. The steps below are also listed on IT Connect:

  1. Verify your UW Windows Live account status
  2. Check for content in your UW Windows Live account
  3. Migrate content from your UW Windows Live account (if desired)
  4. Deactivate your UW Windows Live account (this will unsubscribe you from future notifications)

Preserving public records

When migrating email or files, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.

UW-IT Email Modernization Program Team


December 18, 2018

REMINDER: Action required on your Shared UW NetID account before December 31, 2018 – Official Legal Notice

The following email was sent to owners and administrators of Shared UW NetID (e.g., department, course, etc.) with a UW Deskmail email account (also known a UW Email, Alpine, Web Alpine, Pine).

You are receiving this message because you are an owner or administrator of a Shared UW NetID (e.g. department, course, etc.) with a UW Deskmail email account (also known as UW Email, Alpine, Web Alpine, Pine) and need to take action before retirement of the UW Deskmail account associated with your Shared UW NetID on December 31, 2018. This is your official legal notice of these changes. Read below for details about the steps you need to take.

COUNTDOWN TO UW WINDOWS LIVE RETIREMENT: 8 Business Days to the Deadline

As announced in December 2017, the University of Washington has embarked on a program to modernize its email and productivity platform services — the Email Modernization Program. The goals of the Program are to ensure that current students, faculty, and staff have access to the latest email and productivity platform tools, to facilitate responsiveness to records requests, and to protect sensitive data. This message explains the rationale for the Program and how it will affect various groups of users.

The decision to modernize email and productivity platform services at the UW was reached after careful review of the costs, technologies, and resources required for delivering email and productivity platform services, as well as consideration of the effects the Program will have on a wide variety of users. The decision is also grounded in the counsel of the UW’s Office of the Attorney General, the Institutional Privacy Official, and Records Management Services. UW Information Technology (UW-IT) will be available to support departments and people migrating from the two UW email services being retired (UW Deskmail and UW Windows Live) to the two email and productivity platforms that will remain (UW Google G Suite and UW Microsoft Office 365).

Changing technology

Email services have changed dramatically in the years since UW introduced and developed its own homegrown systems (i.e., Deskmail, Alpine, and Pine). In particular, Google and Microsoft have become the dominant providers and have invested heavily in upgrading and integrating cloud-based email services, coupling them with a wide variety of productivity tools. At the same time, it has become cost prohibitive for the UW to upgrade its homegrown solutions so that they keep pace with the email service and technology standards set by Google and Microsoft.

Legal compliance

UW email and productivity platform services are subject to numerous state and federal laws, such as the Public Records Act, FERPA, HIPAA, and other regulatory schemes. These laws and regulations require the diligent protection of certain information, thoughtful records management, and the careful review and release or disclosure of information for regulatory, investigative and other purposes. Given the tremendous growth in usage of email and productivity tools in recent years, allowing former faculty, staff and students to continue to use these UW services — as has been the case up until now — has made compliance with such requirements increasingly burdensome.

The Email Modernization Program

The UW has embarked on its Email Modernization Program to address this changing technology and these legal concerns. The Program is intended to ensure that current students, faculty, and staff have access to the latest email and productivity tools, and to diminish the burden and cost of legal compliance. The basic elements of the Program are:

  • UW’s homegrown systems (UW Deskmail, Alpine, and Pine) will be retired, as will UW Windows Live
  • UW will provide email through UW Exchange Online (as part of the UW Microsoft Office 365 suite of productivity tools) and through UW Gmail (as part of the UW Google G Suite of productivity tools). These services are available for all three campuses, the UW Continuum College, and UW Medicine
  • These services will be made available only to current members of the UW community
  • Retirees, with some exceptions, and UW alumni will no longer have access to UW G Suite and UW Office 365, although they will maintain UW email forwarding privileges

Review important dates along the Email Modernization Program timeline

What this means for users of UW homegrown systems (UW Deskmail, Alpine, Web Alpine, Pine)

Deskmail (also known as Alpine, Web Alpine, Pine) and Email Delivery Manager (EDM) will be fully retired on December 31, 2018. Access to the accounts will end, and all data will be permanently deleted. UW students, faculty, staff, Emeriti Faculty, and Emeriti Librarians using these systems are responsible for migrating their email and files to either UW Exchange Online (UW Microsoft Office 365) or UW Gmail (UW Google G Suite) before December 31, 2018. This includes Deskmail accounts associated with Shared UW NetIDs you own or administer.

On January 2, 2019 account and email forwarding deactivation will commence. Shared UW NetIDs with accounts on Deskmail WILL NOT be able to receive email until email forwarding is redirected to an alternate email service. Shared UW NetID users WILL lose access to the Deskmail account, inbound email will bounce, and any remaining mailbox data will be permanently deleted soon after.

IMPORTANT:

  • Only the UW Deskmail account associated with your Shared UW NetID will be deactivated. Your Shared UW NetID and Shared UW email address are NOT being deleted or deactivated
  • If you want access to UW Gmail (UW G Suite) or UW Exchange Online (UW Office 365) for your Shared UW NetID, you must first use the Shared UW NetID Provisioning Request Tool (PRT) before migrating content

Steps you need to take

Please reference the instructions and links below to migrate the UW Deskmail account(s) for your Shared UW NetID(s). The steps below are also listed on IT Connect.

  1. Check with your department/unit IT support to see:
  2. Find the Shared UW NetID(s) for which you are the owner or administrator
  3. Check your Shared UW NetID Deskmail account and determine if any content needs to be migrated
  4. Provision UW G Suite and/or UW Office 365 accounts for your Shared UW NetID(s)
  5. Change UW email forwarding on your Shared UW NetID account
    • IMPORTANT: After you change the forwarding on your Shared UW NetID Deskmail account you will not be able to set it back, and your Shared UW NetID Deskmail account will be permanently deleted in two weeks. Note that your incoming email will continue to be forwarded after the account has been deleted. For more information on the account deactivation timeline, please see Deskmail timeline.
    • Select one of the following:
      • Forward to UW Office 365 to forward your Shared UW NetID email to UW Exchange Online
      • Forward to UW G Suite to forward your Shared UW NetID email to UW Gmail
      • Forward to and enter an alternate email address
      • Stop UW Email (not recommended, not available for employees)
  6. If you need to migrate any email, decide whether you want to:

7. Manage content that cannot be migrated

Preserving public records

When migrating email or files, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.

UW-IT Email Modernization Program Team


Reminder: Action required on your UW Deskmail email account before December 31, 2018 – Official Legal Notice

The following email was sent to individuals who have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine).

You are receiving this message because you have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine) and need to take action before the retirement of your UW Deskmail account on December 31, 2018. This is your official legal notice of these changes. Read below for details about the steps you need to take.

COUNTDOWN TO DESKMAIL RETIREMENT: 8 Business Days to the Deadline

As announced in December 2017, the University of Washington has embarked on a program to modernize its email and productivity platform services — the Email Modernization Program. The goals of the Program are to ensure that current students, faculty, and staff have access to the latest email and productivity platform tools, to facilitate responsiveness to records requests, and to protect sensitive data. This message explains the rationale for the Program and how it will affect various groups of users.

The decision to modernize email and productivity platform services at the UW was reached after careful review of the costs, technologies, and resources required for delivering email and productivity platform services, as well as consideration of the effects the Program will have on a wide variety of users. The decision is also grounded in the counsel of the UW’s Office of the Attorney General, the Institutional Privacy Official, and Records Management Services. UW Information Technology (UW-IT) will be available to support departments and people migrating from the two UW email services being retired (UW Deskmail and UW Windows Live) to the two email and productivity platforms that will remain (UW Google G Suite and UW Microsoft Office 365).

Changing technology

Email services have changed dramatically in the years since UW introduced and developed its own homegrown systems (i.e. Deskmail, Alpine, and Pine). In particular, Google and Microsoft have become the dominant providers and have invested heavily in upgrading and integrating cloud-based email services, coupling them with a wide variety of productivity tools. At the same time, it has become cost prohibitive for the UW to upgrade its homegrown solutions so that they keep pace with the email service and technology standards set by Google and Microsoft.

Legal compliance

UW email and productivity platform services are subject to numerous state and federal laws, such as the Public Records Act, FERPA, HIPAA, and other regulatory schemes. These laws and regulations require the diligent protection of certain information, thoughtful records management, and the careful review and release or disclosure of information for regulatory, investigative and other purposes. Given the tremendous growth in usage of email and productivity tools in recent years, allowing former faculty, staff and students to continue to use these UW services — as has been the case up until now — has made compliance with such requirements increasingly burdensome.

The Email Modernization Program

The UW has embarked on its Email Modernization Program to address this changing technology and these legal concerns. The Program is intended to ensure that current students, faculty, and staff have access to the latest email and productivity tools, and to diminish the burden and cost of legal compliance. The basic elements of the Program are:
• UW’s homegrown systems (UW Deskmail, Alpine, and Pine) will be retired, as will UW Windows Live
• UW will provide email through UW Exchange Online (as part of the UW Microsoft Office 365 suite of productivity tools) and through UW Gmail (as part of the UW Google G Suite of productivity tools). These services are available for all three campuses, the UW Continuum College, and UW Medicine.
• These services will be made available only to current members of the UW community.
• Retirees, with some exceptions, and UW alumni will no longer have access to UW G Suite and UW Office 365, although they will maintain UW email forwarding privileges.

Review important dates along the Email Modernization Program timeline

What this means for users of UW homegrown systems (UW Deskmail, Alpine, Web Alpine, Pine)

Deskmail (also known as Alpine, Web Alpine, Pine) and Email Delivery Manager (EDM) will be fully retired on December 31, 2018. Access to accounts will end and all data will be permanently deleted. UW students, faculty, staff, Emeriti Faculty, and Emeriti Librarians using these systems are responsible for migrating their email and files to either UW Exchange Online (UW Microsoft Office 365) or UW Gmail (UW Google G Suite) before December 31, 2018.

Individuals with accounts on Deskmail WILL NOT be able to receive email until email forwarding is redirected to an alternate email service. They WILL lose access to their Deskmail account, inbound email will bounce, and any remaining mailbox data will be permanently deleted soon after.

IMPORTANT: Only your Deskmail account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Steps you need to take

Please reference the instructions and links below to migrate your UW Deskmail account. The steps below are also listed on IT Connect.

  1. Check with your department/unit IT support to see:
  2. If you do not have an existing UW Exchange Online or UW Gmail account, see links below for instructions to set up your account:
  3. Change UW email forwarding on your UW Deskmail account
    • IMPORTANT: After you change forwarding on your UW Deskmail account you will not be able to set it back, and your UW Deskmail account will be permanently deleted in two weeks. Note that your incoming email will continue to be forwarded after the account has been deleted. For more information on the account deactivation timeline, please see UW Deskmail timeline.
    • Select one of the following:
      • Forward to UW Office 365 to forward to UW Exchange Online
      • Forward to UW G Suite to forward to UW Gmail
      • Forward to and enter an alternate email address
      • Stop UW Email (not recommended, not available for employees)
  4. If you need to migrate your email, decide whether you want to:
  5. Manage content that cannot be migrated

Preserving public records

When migrating email, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information

Support

If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.

UW-IT Email Modernization Program Team


December 17, 2018

Not seeing updates to a website? Try clearing its cache

Removing computer data and clearing 0s and 1s by erasing with a pencil's eraser, concept

If your web browser isn’t showing the latest changes to a website, try clearing its cache – local copies of files that help web pages load faster. In most browsers, you can bring up the menu for clearing your cache by pressing Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If that does not work, learn how to clear the cache by browser.


December 13, 2018

Design better products and services with UX resources

ux designer designing web and smartphone layout

Learn how to align a product or service with what your users need with new online user experience (UX) design guides and by taking advantage of free UX consultation services at UW. Produced by UX experts in UW Information Technology, the guides are relevant to any stage of development, and can help even those new to UX.


December 12, 2018

Share your ideas or experience in IT with the UW tech community on Feb. 7

Man Standing Behind a Group of People on the Meeting Watching a Presentation

Submit your presentation proposals for Tech Talks by Friday, Dec. 20. Tech Talks are informal 40-minute talks that bring together information technology enthusiasts from across the University to connect with colleagues, share ideas and be inspired. The first Tech Talks of 2019 will be on Feb. 7.


Next page