April 14, 2021

Give feedback on UW-IT’s services and support

Please take the confidential UW-IT Customer Experience Survey. UW-IT works for you and we need your feedback to improve our services and support.

April 13, 2021

Please take the 2021 UW-IT Customer Experience Survey

Sent to UW students, faculty, researchers and staff.

To better meet the needs of the University community, UW Information Technology (UW-IT) is asking for your feedback in a 10-minute, confidential survey on your experiences with UW-IT and the IT tools and services we support.

We are partnering with the University of California San Diego to administer the survey, and the hyperlink to the survey hosted on their website is a legitimate site. You will be asked to sign in with your UW NetID to complete the survey but no identifying information about participants will be shared with UW-IT by UC San Diego to ensure confidentiality.

We know your time is valuable. You can pause, if needed, and finish the survey where you left off. Please take the 2021 UW-IT Customer Experience Survey by Friday, May 7, 2021.

We are the UW’s central provider of information technology tools and services, and your feedback via the survey can help UW-IT better serve UW students, faculty, researchers and staff. Your input allows UW-IT to assess the effectiveness of our services and whether we are meeting the needs of our customers. Action plans will be developed based on the survey results, and will be shared with the UW community.

Questions about the survey? Please contact help@uw.edu or review our Frequently Asked Questions.

Thank you in advance for your time in completing the survey, and we look forward to your input.

Aaron Powell
Pronouns: he, him, his
Vice President for UW Information Technology and CIO

April 12, 2021

Learn how to keep using Visio, Project after May 31

Visio and Project desktop applications for faculty, staff, and UW-owned systems will not be included in the UW’s 2021 contract renewal with Microsoft, but you can still purchase a separate cloud subscription.

That means if you are currently using these apps, your department, unit or organization will need to purchase subscription licenses for them so you can continue to use Visio and Project after May 31, 2021. You’ll still need to ensure you remove the versions listed below. Subscription licenses have their own desktop applications for you to install.

What needs to be removed

Anyone with the following desktop applications installed on their computers will need to remove them by May 31:

  • Visio 2019
  • Visio 2016
  • Visio 2013
  • Project 2019
  • Project 2016
  • Project 2013, and any earlier versions. 

Any non-licensed use of the desktop applications after May 31 will be in violation of the UW’s Microsoft licensing contract. Please note that if any audit is conducted, and unlicensed use is found, a department may be liable for fines and audit costs.

How to purchase Visio and Project desktop applications

You can find details or purchase a cloud subscription for Visio Plan 2, Project Plan 3 and Project Plan 5 following the links below: 


Academic departments and students may find access and eligibility for these products through Azure for Education

Please follow the direction of your IT resource regarding removing desktop applications. If you have questions or concerns, please contact UW-IT’s Service Center at help@uw.edu.

Build a website easily with UW Sites

Get your website up and running easily using UW Sites, a WordPress-based service supported by UW-IT. We install the required software updates. You choose from among the more than 200 themes, including the UW’s branded theme, and build a public site of your own using WordPress’ easy-to-use interface. Why wait? Get started now with a UW NetID.

April 7, 2021

First-quarter 2021 metrics highlight UW-IT’s service to UW community

UW-IT uses data to regularly measure its performance in key areas to consistently deliver a positive customer experience in support of its customer-focused mission. See how UW-IT performed during the first quarter of 2021.

April 5, 2021

New features in Schedule Builder make life easier for course planning

mobile phone with MyPlan screenshot on it

Several improvements to MyPlan’s Schedule Builder feature are making it easier for students to plan their courses across the academic year. Now, students can plan summer courses, a new feature that makes academic planning easier. Add your favorite schedule to your academic plan and send it to registration from a given quarter’s Registration Preview Page. Also, when checking course details, students can click on important notes about eligibility, instructor instructions and more. Overall improvements also include mobile-friendly functionality.

April 1, 2021

UW’s supercomputer faster, smarter than ever

Close-up view of a modern GPU card with circuit and colorful lights

Learn how major upgrades to Hyak, the UW’s supercomputer, are helping the University meet ever-growing research needs. Upgrades include a new hardware infrastructure now underway, and recent expansions in GPU (Graphics Processing Unit) capacity.

March 31, 2021

Help spread awareness of importance of backing up data all year long

World with computer digits rotating around it

March 31 is World Backup Day, so make sure your data and devices are backed up frequently on a secure drive, server or storage. A backup can help you maintain access to your data if your device is lost or stolen, if a hard drive fails, or if a computer system is compromised by malicious software such as ransomware.

March 29, 2021

Look for email asking for your feedback on UW-IT services and support

To help improve the IT services and support that you use, look out for an email with a link to the confidential UW-IT Customer Experience Survey on April 13.

March 26, 2021

Need technology help?

Laptop on a desk, cable and a blurry photo of a city

Email UW-IT at help@uw.edu for help with technology tools and services, or call (206) 221-5000. You can also check out the most frequently asked questions to get a quick answer to your query.

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