January 12, 2022

Findings from UW-IT 2021 Customer Experience Survey report

Learn what over 5,500 students, faculty, researchers and staff shared about UW Information (UW-IT) services, support and communication, and what improvements are underway.

Beware of phishing emails asking for W-2 information

Learn how to protect yourself from cybercriminals who try to steal UW NetIDs and passwords so they can download W-2 forms and file fraudulent income tax returns.

January 11, 2022

Protect your UW NetID and W-2 information from phishing attacks

This message was sent to all UW student employees, faculty and staff with approval from the Vice President for UW Information Technology and CIO.

This email provides important information to help you protect your UW NetID and password from phishing attacks, which increase during tax season.

Links have been left out of this email. To find this message on the web, search the UW website for “CISO Annual Communications,” where you will find hyperlinks to all the related resources mentioned.

How does phishing work?

Cybercriminals try to steal employee login credentials so that they can download Wage and Tax Statements (Form W-2). They then use the W-2 information to electronically file a fraudulent federal income tax return in the employee’s name. By changing the bank account number, the cybercriminals receive the refund.

Your vigilance and the UW’s two-factor authentication system play a pivotal role in protecting employee data.

How can you protect yourself?

  • Be skeptical about emails that seem urgent or threaten negative consequences if you do not act.
    Do not reply, click links, or divulge personal information or login credentials.

    Cybercriminals may use manipulative messages to heighten urgency or they may use logos from well-known companies to trick users into clicking on links. In some cases, they may send a simple meeting reminder that leads to a fake UW web page. If you receive an email you suspect may be phishing, you can report it to help @ uw.edu (no spaces).
  • The secure way to access your University of Washington W-2 is by using the “Sign in to Workday” link found on the Integrated Service Center’s (ISC) website. Note: Children’s University Medical Group and UW Physicians employees should access their 2021 W-2s in the Automatic Data Processing (ADP) system; UW Neighborhood Clinic employees will be issued two 2021 W-2s, one for the first pay period in ADP, the second for the remainder of the year in Workday.
    If you suspect you’ve received a phishing email disguised as an email from Workday, you can confirm the legitimacy of the message by signing into Workday via the ISC website and double-checking you received the same message in your Workday Inbox or your Workday Notifications.
  • Do not approve unsolicited requests for two-factor authentication.
    Duo is the UW’s two-factor authentication (2FA) system, which adds a second layer of security when you sign into Workday and other University systems. Using 2FA prevents others from signing in as you, even if they know your password.

    If you receive an unexpected sign-in request for Duo, and you have not signed into a system that requires it, do not approve the request. If the request is a phone call, hang up without pressing any buttons. If it is a Duo Push request, press the “deny” button and you will be given a choice to report it as fraudulent so that UW Information Technology is notified. Additionally, you should immediately change your UW NetID password to ensure your account is secure.
  • Opt in to use 2FA on the web.
    As of August 31, 2021, all staff (except in UW Medicine) and UW Bothell faculty are required to use 2FA when signing in with their UW NetID on the web for added security. Other faculty and students can also opt in to use 2FA on the web. For more information, search for “opt in to 2FA on the web” on the IT Connect website.
  • Use anti-virus software on your computers and devices and keep anti-virus software updated.
    Sophos Anti-Virus Software is available free of charge to all UW students, faculty and staff.
  • Learn more about phishing from recent examples, infographics and other training materials on the Office of the CISO website.
    (Search for “CISO” on the UW home page to find the CISO site where you will find links to all the information and resources mentioned above.)

If you have any questions or concerns, please contact help @ uw.edu (no spaces).

Thank you for helping secure UW data.

Aaron Powell
Pronouns: he, him, his
Vice President for UW Information Technology and CIO

January 6, 2022

UW-IT’s new billing system easier to access and use

Side profile young woman in glasses sitting at table using working on a computer with megaphone poking out from a laptop screen

The new ITBill Viewer tool enables you to look up various bills from UW Information Technology (UW-IT), query information and download documents in Excel.

January 5, 2022

Stay cybersmart in 2022

Woman using smartphone and laptop with icon for security

UW’s security experts want to help you stay cybersmart with tips for securing connections, devices and sign-in credentials and for spotting phishing and scams.

January 4, 2022

Boot up the year by uploading these 5 tools to your new device

Did you get a new laptop, cell phone or a tablet during the holidays? Start your year off right by uploading these five essential tools via IT Connect:

Zoom: Make sure you have the latest update to UW’s cloud video conferencing solution for online classes, study sessions and virtual meetings.

eduroam: Don’t forget to register for the UW’s preferred, and encrypted, Wi-Fi connection method available on all three campuses and at thousands of locations around the world.

2FA: Protect your data online by adding a layer of protection when you sign in to University systems with your UW NetID. With two-factor authentication (2FA), first you enter your password, then use a 2FA device to prove it’s really you.

Husky OnNet: Connect securely to resources on the UW network from remote locations, such as from home, a coffee shop or the airport.

Sophos: Block viruses and spyware by downloading this free anti-virus software on your computer and other devices.

December 22, 2021

Your data, only better! Dive deeper into your data

Man in front of computer with Knowledge Navigator on his screen

Whether you work in finance, academics or research, get more from your data with ready-made reports. Learn how at the Business Intelligence webinar on January 18. Register now.

December 20, 2021

Get assistance with IT-related investments, projects and acquisitions

If your unit or department is considering a major information technology project or acquisition in 2022, UW-IT can help. Depending on the scope of your project, it may be subject to additional approvals, reporting requirements, and more.

December 15, 2021

New features available in UW Zoom

Update to the latest version of Zoom for these enhancements: controlling slide presentations, polling, and two-way chat in the meeting Waiting Rooms.

December 13, 2021

Learn what happens to your IT services when you retire

Your access to email, data storage and other IT services changes or expires after your affiliations with the University change.

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