IT Connect
Your connection to information technology at the UW

Panopto Updates

December 19, 2020 downtime

On Saturday, December 19, Panopto will be updated with the latest features and improvements. These updates will require up to three hours of downtime with a target start time of 6:00 PM. More details will be posted in late November.

August 15, 2020 downtime

On Saturday, August 15, Panopto made a number of updates to the Panopto Cloud infrastructure to improve performance and scalability. These updates required three hours of downtime starting at 6:00 pm PDT.

Scheduled recordings in fall 2020

The scheduling tool in Canvas will not be available in most classrooms during summer quarter. It will be available in August for the fall quarter courses scheduled in rooms with Panopto recorders.

Summer 2020 updates

Panopto Cloud Downtime
On Saturday, June 27, Panopto was upgraded to the latest cloud release and will be down from 6:00-9:00 pm.

Mandatory Client Upgrade
Panopto now requires Panopto for Windows recorders, Remote recorders, and Panopto for Mac recorders to be upgraded to version 7.1 or above. If you haven’t upgraded your recorder since November 2019, now is the time to do it. After this upgrade, Panopto will no longer support MacOS version 10.12 for viewing or recording. Please see “Panopto Viewing Requirements” for more information.

uw.hosted.panopto.edu
If you log directly  in to Panopto, use uw.hosted.panopto.com as panopto.uw.edu will be retired.

2019 Survey report
Want to learn more about how Panopto helped UW students and instructors in 2019? Read our survey report.

Known issues

May 1, 2020: We have some new known issues and workarounds.

Are your students having troubles accessing your recordings in Canvas?

To access Panopto recordings linked or embedded in Canvas Pages or Modules, students must first click Panopto Recordings in the course navigation to establish their access to Panopto recordings.

Panopto in Canvas screen shot

Scheduled recordings update (March 25th)

Due to limited access to buildings and staff availability, we will be offering lecture capture in a limited number of buildings. Due to staffing levels, there may be no in-person support. If you are planning to record your lectures in a classroom this quarter, please email help@uw.edu to make arrangements.  There are alternatives to classroom lecture capture that may be more convenient to use under current circumstances:  Panopto recording on your computer, or using Zoom to record a lecture. More information about these resources is provided below:

March 23rd

If you have scheduled recordings in Panopto for Spring Quarter, and you are not planning to come to campus to create your recordings, please remove them from the schedule. We want to get a more accurate count of the number of instructors who are planning to record in classrooms.

March 14th – 20th

Please do not schedule recordings during finals weeks. Most classrooms will be locked for cleaning. If you need assistance, contact help@uw.edu.

March 6th-13th

It’s one of this weeks! We unscheduled recordings because we were told that classrooms would be locked. However, we have since learned that this was not an official decision. They will only close if UW moves to a state of suspended operations. Assuming the situation does not change, you are able to reschedule your recordings through Canvas, and record in your classroom (without students) as you have previously done.

If we move to a state of suspended operations, we will post recording options  for instructors who do not have the ability to record from home.

We apologize for the confusion. The situation has been changing very quickly, and there was some miscommunication as a result.

Note: If you work in the Foster School of Business or with EDGE, we are working with your IT Departments on scheduling recordings.

Winter 2020 upgrade

Panopto was updated on January 4th, 2020.

Headline Features:

  • Embed player options — Users can customize the size of an embedded video, set options like auto play or start time, and modify the embedded video’s interactivity level.
  • Recycle Bin — All users are able to access to the Recycle Bin feature, allowing them to view and restore their deleted videos. The Recycle Bin also shows who deleted the content and when it was deleted.
  • PowerPoint and Keynote slides download — Recording creators may choose to make their PowerPoint or Keynote slide decks downloadable within the interactive viewer.

Policy for recordings scheduled during UW closures

If UW Seattle is closed due to winter weather or any other reason, all recordings scheduled (through Canvas and Panopto) during closure days will be canceled. UW Bothell and UW Tacoma will not currently be impacted by this policy. If you still wish to create a recording during closure periods, you may create a recording on your computer or device.

Captioning

Take advantage of free captioning at the UW! If you have a course-related recording (or multiple recordings) that will be used more than once by many people, make sure that the content is more accessible for everyone.

Summer 2019 upgrades

August 10, 2019  – Panopto Cloud Downtime

On Saturday, August 10, Panopto made a number of updates to the Panopto Cloud infrastructure to increase performance and scalability.

July 18, 2019 – Mandatory Recorder Upgrade
Panopto requires Panopto for Windows, Remote Recorders, and Panopto for Mac to be upgraded to version 6.0 or above. If you don’t upgrade your recorder, you will still be able to create recordings, but you won’t be able to upload them onto the server.

Please note:
Panopto for Windows 6.0 and Remote Recorder 6.0 requires:

  • Windows 7, Windows 8.1 (Windows 8 will not be supported), and Windows 10.
  • .Net 4.7.2 (installers will automatically install .Net 4.7.2 if needed).

Panopto for Mac 6.0 requires:

  • MacOS 10.12, 10.13, and 10.14 (OSX 10.11 will not be supported).

To update your recorder

  • When you click Download Panopto, you will see the Download & Record dialog box.
  • To the right of Panopto, click the appropriate option for your operating system. The installer will download to your system. Open the installer and follow the instructions in the installer wizard.

If you haven’t already updated your recorder, after July 18th, when you open Panopto for Windows or Panopto for Mac, you will be prompted to update with the messages shown below. To update, you just need to click the button to download and install the latest version of the app.

Panopto for Windows Upgrade Prompt
Panopto for Windows Upgrade Prompt
Panopto for Mac Upgrade Prompt
Panopto for Mac Upgrade Prompt
You will be unable to upload new recordings until you have upgraded.

For more information, see Panopto’s mandatory upgrade article.

 

June 22, 2019 – Panopto Cloud Downtime
On Saturday, June 22, from 6:00 pm – 9:00 pm, Panopto was upgraded to Panopto 7.0.

Main features:

  • New video player — Users are able to access the table of contents, search within videos, participate in discussions, take notes, and rate videos on their mobile devices and within the embedded video player.
  • Analytics improvements — Content creators can now see analytics for all their videos across the site and for specific folders or videos. In addition, creators can see per-user video completion percentages.

December 2018 upgrade and settings change

In order to better protect student privacy, to limit copyright infringement issues, and to avoid rising costs associated with public access to recordings, on December 14, 2018, UW-IT disabled the ability to invite people who are not current UW faculty, students or staff to view recordings. If you want to share a recording with someone outside the UW, see our updated Sharing FAQs for options. UW-IT will not change how current recordings are shared.

Panopto was upgraded to version 6.0 on December 15. Highlighted features include an improved navigation bar and visual analytics. For the full set of features, read Panopto’s 6.0 release notes and watch the Panopto 6.0 Overview Webinar.

Starting on December 17, creators may upload recordings into Panopto. When we launch this functionality, we will monitor but not restrict the number of uploads. For more information, see Panopto’s documentation on uploading recordings and uploadable file types.

Summer 2018 Updates

August 24th settings change

Due to privacy requirements, viewing costs, and potential copyright issues, on August 24th, we removed the sharing option of “Anyone with the link.” You may still share your recording with anyone at the UW who has the link and “Specific People,” which includes your class list. For current recordings, the sharing option “Anyone with the link” will change to “Anyone at your organization.”

If you want to share your recording with people outside the UW, you may post your recordings on YouTube, MediaAmp, or another video-hosting site. If the public can view your recordings, make sure you’re not violating copyright law or FERPA and include captions.

***

August 11 update

On Saturday, August 11, Panopto made a number of updates to the Panopto Cloud infrastructure to increase performance and scalability.

July 28 database update

On Saturday, July 28, Panopto updated the Panopto Cloud databases.

5.7 upgrade

Panopto was upgraded to version 5.7 on June 9th.

Key Features

  • New editor features — Within the HTML5-based video editor, you can now splice multiple videos together.
  • Embed player quizzing — Panopto’s video quizzes now appear in the embedded player, when accessed from either a mobile device or a desktop browser. Prior to this release, quizzes could only be taken in the interactive player, on a desktop PC or Mac.
  • Threaded discussions — When you reply to a comment, Panopto will automatically create a “thread”, or a visual grouping of the comment and its replies.
  • Stream swap — In the interactive video player, you can now swap the position of primary and secondary video streams.
  • Drag-and-drop folders — Moving folders is easier than ever. Panopto now supports the ability to drag and drop folders from one location to another.

For more details about what’s new in Panopto 5.7, check out the release notes. Note: Some of the new functionality requires an administrator account to use.

Settings Updates

Panopto 5.7 also introduces updates to several settings:

  • Default homepage view — Our Panopto site’s homepage will prompt unauthenticated visitors to sign in rather than showing them public content.
  • Permissions for video creators — Users in the Creator role will be able to create subfolders only.

Platform Support changes

With the release of Panopto 5.7, Panopto has also updated the list of unsupported platforms:

  • Panopto VCMS and Viewer — No longer supports Internet Explorer version 10 and earlier
  • Panopto for Windows — No longer supports Powerpoint 2007
  • Panopto for Mac — No longer supports OSX 10.10
  • Panopto for iOS — No longer supports iOS 8, 9, 10
  • Panopto for Android — No longer supports Android 4 or 5
  • Azure ACS — No longer supported for sign-in

The “Advanced Editor” is now unavailable.

Upgrade your recorder by June 11th, 2018

On June 11th, 2018, we will require all Panopto for Windows and Panopto for Mac Recorders to be updated to version 5.6 or above. If you haven’t upgraded your recorder since December 21st, 2017, we recommend updating it now.

To update your recorder

  • When you click Download Panopto, you will see the Download & Record dialog box.
  • To the right of Panopto, click the appropriate option for your operating system. The installer will download to your system. Open the installer and follow the instructions in the installer wizard.

If you haven’t already updated your recorder, after June 11th, when you open Panopto for Windows or Panopto for Mac, you will be prompted to update with the messages shown below. To update, you just need to click the button to download and install the latest version of the app.

Panopto for Windows Upgrade Prompt
Panopto for Windows Upgrade Prompt
Panopto for Mac Upgrade Prompt
Panopto for Mac Upgrade Prompt
You will be unable to upload new recordings until you have upgraded.

Chrome playback issue, February 26, 2018 (fixed)

Recordings created using Panopto for Mac can cause playback issues in the recently-released version of Google Chrome (version 64). In this release of Chrome, playback halts when the browser encounters minor inconsistencies in the audio stream. ​We expect this issue to affect a small fraction of Panopto sessions that have been created using Panopto for Mac.

How do I resolve this issue?
For any sessions affected by the bug, follow the steps outlined in this article to fix playback issues in Chrome 64. Note that sessions will be unavailable during the encoding process. Alternatively, you can use another web browser to view this content.

When will this bug be fixed?
Panopto expects to fix this in three weeks.

Brief service disruption

On January 8th, between 2:25 and 3:44 PM, the cloud site performance was degraded due to a networking issue. The issue was quickly resolved, and recordings created then should be fine.

Panopto 5.6 release is scheduled for December 21st

Panopto will be offline from 5:00 until approximately 7:00 pm. During this time, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a “Server unable to connect” message.

Stay tuned for what it will include.

New way to find Panopto – released November 27th

If viewers don’t have the URL to log in to UW’s Panopto site, they can now go to www.panopto.com and click a new Sign In link, which prompts them to enter their email address and then takes them to their Panopto site where they can complete the normal sign-in process.

Panopto 5.5 was released on August 12th

Want old news?

See the Panopto Updates Archive.

Last reviewed October 22, 2020
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