Information technology tools and resources at the UW
Panopto Error Messages
If you receive an error message while using Panopto, check here to see what action you can take to resolve the issue. If these procedures do not resolve the issue, please contact firstname.lastname@example.org.
|Error Message||Possible Cause||Action|
|“Error packaging. Please contact Support.”||Server error||Send a message to email@example.com. UW-IT support staff will escalate to Panopto support.|
|“No Primary Video”||No audio captured during recording||Confirm that there is an audio stream:
|“Error Encoding. Please contact support.”||Server error||Re-encode the video:
|“Podcast encode attempt limit exceeded. Please contact support.”||The server queue was too long upon upload.||Re-encode the podcast: