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Known Issues

This page is for users to find advice about known issues. Fixing these issues is the top priority for the MyPlan Team.

Active Issues

Being Prepared in case MyPlan doesn't work when your registration window opens.

Recommended Action: Capture the SLNs of any courses you might want to register for so you can enter them directly on the Registration Page.

Probability of Issues: There is a very very good chance everything will work fine, the MyPlan team made some changes Thursday evening to address performance issues.  Over the weekend we further increased capacity and added caching and we saw great performance during peak load on Monday.

More Details: We expect the performance issue caused users to receive a red banner message with the following error: “We have encountered an error. If this issue continues please contact help@uw.edu”, or get a page not found message. Some users had to keep refreshing MyPlan to get it to work.
ID: PRB1570450-1

Registering if MyPlan is not working for you.

Recommended Action:
Register with the class SLNs directly on the Registration Page. Use the time schedule to find classes.
If you are unable to make use of the registration link above, please contact the Office of the Registrar  at regoff@uw.edu
ID: PRB1570450-2

Red banner error message on Academic Year View (AYV)

Recommended Action: Contact help@uw.edu with the subject “MyPlan Error on AYV” so the MyPlan team can fix your plan. When adding additional course placeholder notes, please type instead of copying and pasting from another source.

More Details:

  • When general placeholders with notes are added to a plan, there is a possibility that an invalid character within the notes will cause the Academic Year View to break.
  • You will see a red banner message with the following error message: “We have encountered an error. If this issue continues, please contact help@uw.edu”
  • Generally, invalid characters are copied onto the notes field. This can be avoided by typing out the notes instead of copying from elsewhere.
  • Once this error occurs the only way to fix it is for the MyPlan Team to update our database.

MyPlan Team’s Plan to Address: Working towards including a fix so MyPlan does not break when an invalid character is entered in our next release (planned for December).

ID: PRB1556987

Strange behavior while using MyPlan outside of the United States

Recommended Action: Try using Husky OnNet (follow the link for instructions). OnNet allows you to VPN into the UW network and bypass network/timezone issues.

More Details: Occasionally, users report that they have been seemingly randomly redirected to other links or end up in endless login loops. Sometimes this issue disappears on its own. This issue has proven to be difficult to diagnose and solve; if using Husky OnNet works for you, we recommend using it to access MyPlan going forward.

If using OnNet does not work for you, please email help@uw.edu with the subject “MyPlan Issue despite using VPN” and the following information (in order of priority) so we may investigate:

  • Was there any difference in this issue when you used Husky OnNet?
  • Did you use any browser plug-ins while running MyPlan? Assuming you haven’t enabled any plug-ins to run in incognito mode, run the MyPlan session in incognito mode. Please do the following:
    • If you are using the Chrome browser, type Control-Shift-N (Windows) or Command-Shift-N (Mac) to open an incognito window (if you are not using Chrome and/or are unsure how to proceed, we are happy to provide clarification or further instruction.)
    • Paste the following URL into your browser: https://myplan.uw.edu/course?ticketNum=PRB0816074 and try to replicate the errors you are encountering with MyPlan. Using this URL to access MyPlan makes it easier for us to search our logs and identify potential issues.
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot of issue
    • Time and date the error occurred
    • The information in the last line of the MyPlan Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs
    • Type of device you are using (Mac, Desktop PC, Mobile, etc.)

ID: PRB0816074

Schedule builder doesn't work for Autumn Quarter for Early Fall Start (EFS) students

Recommended Action: Skip schedule builder and use the Registration Preview Page.

More Details: 

  • If all of the sections for which you want to register appear in the “Registration Preview” area, then you should be good to go when registration opens.
  • If you are seeing false conflicts on the Registration Preview page, please email help@uw.edu with the subject “MyPlan EFS False Conflict on Registration Preview Page”.

MyPlan Team’s Plan to Address: We will be doing an overhaul of schedule builder in December to fix this and many other issues.

ID:PRB0457580

MacOS/iPhone/Safari Users: My Plan course search and degree audit screens flashing and going blank

Recommended Action: Upgrade your Mac Operating System using Apple’s Software Update Page.

More Details: Users who are experiencing these issues appear to have old versions of MacOS and Safari. If the upgrade does not work for you, please email help@uw.edu with the subject “MyPlan Issue after upgrading MacOS” and the following information (in order of priority) so we may investigate:

  • On which browser(s) did you get this error?
  • Did you use any browser plug-ins while running MyPlan? Assuming you haven’t enabled any plug-ins to run in incognito mode, run the MyPlan session in incognito mode. Please do the following:
    • If you are using the Chrome browser, type Control-Shift-N (Windows) or Command-Shift-N (Mac) to open an incognito window (if you are not using Chrome and/or are unsure how to proceed we are happy to provide clarification or further instruction).
    • Paste the following URL into your browser and see if the same MyPlan error persists: https://myplan.uw.edu/course?ticketNum=PRB1311398.
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information, if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot and/or video of issue
    • Time and date the error occurred
    • The information in the last line of the MyPlan Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs

ID: PRB1311398

Resolved Issues

Error message displayed when navigating on Academic Year View to 2021-2022

Update: This was fixed on Sept 25th, 2020. If you run into issues, please email help@uw.edu with the subject of “MyPlan Issue: Error Message on Academic Year View”

Recommended Action: There is a chance the error message will disappear when Autumn Quarter starts (Sept 30th), but we are hoping to fix it on Friday, Sept 25th. If you need to view future years before then, please contact us by emailing help@uw.edu.

More Details: Students with no academic or plan history, or a student who has no academic history and only has plan items for the current academic year, may receive the following error message “Oops..something went wrong” when trying to view future academic years in the MyPlan Academic Year view.

MyPlan Team’s Plan to Address: We will be fixing this in our next release, which will be on Sept 25th as long as there are no unexpected issues.

ID: PRB1513735

 

If you want any more information about these known issues or have any questions, please email help@uw.edu with “MyPlan Question” in the subject line and include the ID of the problem(s) in the body.

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