IT Connect
Your connection to information technology at the UW

Known Issues

This page is for users to find advice about known issues.

Active Issues

Registering if MyPlan is not working for you

Recommended Action:

Register with the class SLNs directly on the Registration Page. Use the time schedule to find classes.

If you are unable to make use of the registration link above, please contact the Office of the Registrar  at regoff@uw.edu

ID:INC1901393

Strange behavior while using MyPlan outside of the United States

Recommended Action: Try using Husky OnNet (follow the link for instructions). OnNet allows you to VPN into the UW network and bypass network/timezone issues.

More Details: Occasionally, users report that they have been seemingly randomly redirected to other links or end up in endless login loops. Sometimes this issue disappears on its own. This issue has proven to be difficult to diagnose and solve; if using Husky OnNet works for you, we recommend using it to access MyPlan going forward.

If using OnNet does not work for you, please email help@uw.edu with the subject “MyPlan Issue despite using VPN” and the following information (in order of priority) so we may investigate:

  • Was there any difference in this issue when you used Husky OnNet?
  • Did you use any browser plug-ins while running MyPlan? Assuming you haven’t enabled any plug-ins to run in incognito mode, run the MyPlan session in incognito mode. Please do the following:
    • If you are using the Chrome browser, type Control-Shift-N (Windows) or Command-Shift-N (Mac) to open an incognito window (if you are not using Chrome and/or are unsure how to proceed, we are happy to provide clarification or further instruction.)
    • Paste the following URL into your browser: https://myplan.uw.edu/course?ticketNum=PRB0816074 and try to replicate the errors you are encountering with MyPlan. Using this URL to access MyPlan makes it easier for us to search our logs and identify potential issues.
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot of issue
    • Time and date the error occurred
    • The information in the last line of the MyPlan Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs
    • Type of device you are using (Mac, Desktop PC, Mobile, etc.)

ID: PRB0816074

MacOS/iPhone/Safari Users: My Plan course search and degree audit screens flashing and going blank

Recommended Action: Upgrade your Mac Operating System using Apple’s Software Update Page.

More Details: Users who are experiencing these issues appear to have old versions of MacOS and Safari. If the upgrade does not work for you, please email help@uw.edu with the subject “MyPlan Issue after upgrading MacOS” and the following information (in order of priority) so we may investigate:

  • On which browser(s) did you get this error?
  • Did you use any browser plug-ins while running MyPlan? Assuming you haven’t enabled any plug-ins to run in incognito mode, run the MyPlan session in incognito mode. Please do the following:
    • If you are using the Chrome browser, type Control-Shift-N (Windows) or Command-Shift-N (Mac) to open an incognito window (if you are not using Chrome and/or are unsure how to proceed we are happy to provide clarification or further instruction).
    • Paste the following URL into your browser and see if the same MyPlan error persists: https://myplan.uw.edu/course?ticketNum=PRB1311398.
  • Does clearing your browser cache fix this (follow the link for instructions)?
  • Provide the following information, if possible.
    • Location details (e.g. On campus, in a different time zone/country)
    • Connection details (e.g. Mobile, WiFi, VPN, wired ethernet)
    • Error message and/or screenshot and/or video of issue
    • Time and date the error occurred
    • The information in the last line of the MyPlan Page Footer (e.g. Version: 3.0 – Build 3.0 UWKSPROD08) so we can search our logs

ID: PRB1311398

Recently Resolved Issues

Schedule Builder doesn't work for Autumn Quarter for Early Fall Start (EFS) students

Update: This was fixed on February 28th.  If you run into issues, please email help@uw.edu with the subject of “Schedule Builder doesn’t work for Autumn Quarter for Early Fall Start (EFS) students”

Recommended Action: Skip schedule builder and use the Registration Preview Page.

More Details: 

  • If all of the sections for which you want to register appear in the “Registration Preview” area, then you should be good to go when registration opens.
  • If you are seeing false conflicts on the Registration Preview page, please email help@uw.edu with the subject “MyPlan EFS False Conflict on Registration Preview Page”.

MyPlan Team’s Plan to Address: We will be doing an overhaul of schedule builder in February to fix this and many other issues.

ID:PRB0457580

Incorrect Display Name on MyPlan Degree Audit

Update: This was fixed on May 4th at 11:00 AM.  If you run into issues, please email help@uw.edu with the subject of “Incorrect Display Name on Audit”

Recommended Action:

Click the refresh button on your browser. 

More Details: 

  • Degrees and corresponding grades/credits will populate correctly to the UW NetID that is signed in to MyPlan, but the name displayed after ‘Prepared for:’ will not match.
  • After refreshing the audit, other incorrect names may also display.
  • Refreshing the browser page will show the correct name.

MyPlan Team’s Plan to Address: The MyPlan Team has confirmed the issue and is hoping to release a  permanent fix in the next few days.

ID:INC1963168

Red banner error message on Academic Year View (AYV)

Update: This was fixed on March 17th at 11:43 AM.  If you run into issues, please email help@uw.edu with the subject of “MyPlan Error on AYV”

Recommended Action: Contact help@uw.edu with the subject “MyPlan Error on AYV” so the MyPlan team can fix your plan. When adding additional course placeholder notes, please type instead of copying and pasting from another source.

More Details:

  • When general placeholders with notes are added to a plan, there is a possibility that an invalid character within the notes will cause the Academic Year View to break.
  • You will see a red banner message with the following error message: “We have encountered an error. If this issue continues, please contact help@uw.edu”
  • Generally, invalid characters are copied onto the notes field. This can be avoided by typing out the notes instead of copying from elsewhere.
  • Once this error occurs the only way to fix it is for the MyPlan Team to update our database.

MyPlan Team’s Plan to Address: Working towards including a fix so MyPlan does not break when an invalid character is entered in a future release.

ID: PRB1556987

 

If you want any more information about these known issues or have any questions, please email help@uw.edu with “MyPlan Question” in the subject line and include the ID of the problem(s) in the body.

Last reviewed May 28, 2021
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