Customer Service & Support (CSS) assists UW-IT customers as they discover and use UW-IT services. This division collaborates with UW-IT service owners to deliver a superior experience throughout the lifetime of a customer’s relationship with UW-IT. We capture data to represent customers’ views, identify opportunities for improvements, and represent customer interests to UW-IT leadership. CSS also provides 24x7x365 customer support and system monitoring.
This division is responsible for:
- Communications Solutions & Relationship Management: Facilitates the delivery of UW-IT’s networking and communication services, focuses on emerging technologies and initiatives, collaborates with customers to find strategic solutions to meet their needs and identifies new initiatives for inclusion in UW-IT’s service offerings.
- Network and System Operations: Provides 24x7x365 support for monitoring, troubleshooting, repairing and reporting on UW’s Data Networking and Regional Networks, UW-IT’s non-network infrastructure and Service Desk support during non-business hours.
- Technology Service Center: The Technology Service Center is the main point of contact for UW-IT services. This unit manages all UW-IT customer inquiries through help@uw.edu and 206-221-5000 help resources.
CONTACTS
UW-IT Help
UW-IT Service Center
Email | 206-221-5000
Damien Koemans
Associate Vice President
Email | 206.543.0519
UW Mailbox: 359540
Bryce-Edward Weatherly
Executive Assistant to the AVP
Email | 206-685-3099