Get Help

Last updated: September 29, 2022
Self-help information and documentation from UW Information Technology (UW-IT) about technology tools, services and resources is on this website, IT Connect. Check out the common tasks below to find answers to the most frequent reasons UW students, faculty and staff need help from UW-IT, or scroll down for how to contact UW-IT.

Common Tasks

Contact UW-IT

Send your questions and comments about UW-IT services to our contacts below. UW-IT monitors its email and phones 24 hours a day, 7 days a week.

  • Self-help information on the Web: IT Connect
  • Submit a question using a Web form: Send a question to UW-IT
  • Email: help@uw.edu
  • Phone: 206-221-5000 (also for emergencies)
  • Check the status of your existing requests at My Requests
Tacoma Bothell
Email: tachelp@uw.edu
Phone: 253-692-4357
More info: Tacoma IT
Email: uwbit@uw.edu
Phone: 425-352-3456
More info: Bothell IT

Request & Service Status

If you submitted a request using your UW email, you can check on the status of your request with My Requests:

My Requests

The UW-IT Outages & Service Status page lists known issues we are working on:

Outages & Service Status

Walk-in Locations

Locations Hours
Learning Technologies Help Desks
Odegaard Undergraduate Library, Second floor

Monday-Friday, 9:00 a.m. to 5:00 p.m., Closed University Holidays
Academic Technologies Help Desk
Kane Hall, Basement, Room 035

Monday-Friday, 8:00 a.m. to 5:00 p.m., Closed University Holidays
Integrated Service Center
UW Tower, O Building, Floor O-2 

Monday-Friday, 8:00 a.m. to 5:00 p.m., Closed University Holidays
UW-IT Service Center

4545 Building (appointment required)

Support exclusively for UW-IT services.

Monday-Friday, 9:00 a.m. to 3:00 p.m., Closed University Holidays

In-person support is exclusively for UW-IT services and by appointment only. Before booking an appointment for in-person support, we recommend searching IT Connect. For faster support, contact UW-IT via the form on the bottom of this page or by phone. If you still need in-person support, please book an appointment with the UW-IT Service Center.

Send a Question to UW-IT











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