December 26, 2018

Final reminder: Action required on your UW Deskmail email account before December 31, 2018

The following email was sent to individuals who have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine).

You are receiving this message because you have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine) and need to take action before the retirement of your UW Deskmail account on December 31, 2018. Read below for details about the steps you need to take. This is your final reminder.

COUNTDOWN TO DESKMAIL RETIREMENT: 4 Business Days to the Deadline

As announced in December 2017, the UW’s legacy email systems — UW Deskmail (also known as Alpine, Web Alpine, Pine) and Email Delivery Manager (EDM) — will fully retire on December 31, 2018. As of this date, access to your UW Deskmail account will end.  You WILL NOT be able to receive email until email forwarding is redirected to an alternate email service, inbound email will bounce, and shortly after any remaining mailbox data will be permanently deleted.

You are responsible for migrating email and files to UW Exchange Online (UW Microsoft Office 365) or to UW Gmail (UW Google G Suite) before December 31, 2018.

IMPORTANT: Only your Deskmail account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Steps you need to take

Please reference the instructions and links below to migrate your UW Deskmail account. The steps below are also listed on IT Connect.

  1. Check with your department/unit IT support to see:
  2. If you do not have an existing UW Exchange Online or UW Gmail account, see links below for instructions to set up your account:
  3. Change UW email forwarding on your UW Deskmail account
    • IMPORTANT: After you change forwarding on your UW Deskmail account you will not be able to set it back, and your UW Deskmail account will be permanently deleted. For more information on the account deactivation timeline, please see UW Deskmail timeline.
    • Select one of the following:
      • Forward to UW Office 365 to forward to UW Exchange Online
      • Forward to UW G Suite to forward to UW Gmail
      • Forward to and enter an alternate email address
      • Stop UW Email (not recommended, not available for employees)
  4. If you need to migrate your email, decide whether you want to:
    • Migrate all content
      • UW-IT has arranged for a third-party consulting firm called Comparex to assist with email migrations between UW email services, for a $25 fee per email account. Approximate turn-around for a Comparex-supported individual migration request can be up to 10 business days. Requests submitted after December 14, 2018 are being processed on a “best effort” basis.
      • Migrate a few folders
      • Migrate a few email messages
  5. Manage content that cannot be migrated

Preserving public records

When migrating email, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Additional information


If you need help, please contact:

  • Your department/unit IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.
UW-IT Email Modernization Program Team