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IT Connect

Information technology tools and resources at the UW

Husky OnNet FAQs

Husky OnNet on My Windows PC keeps asking for my user name and password and never connects.

  • Open “device manager” and expand the “Network Adapters” section.
  • Right-click every “WAN Miniport…..” virtual adapter and UNINSTALL them all.
  • Right-click the top-most entry in the device manager (your computer name) and select “Scan for hardware changes”. That will re-create virtual adapters.
  • Try to use Big-IP client once again.

I don’t see the “Congratulations” message when I test my connection

Try one of these solutions:

  • Make sure to click Connect to start your session.
  • Disconnect and connect again to start a fresh session.
  • Make sure you are using a client from the UWare site; other clients may not work with Husky OnNet.
  • Uninstall the software, then restart your computer and re-install the software.

My session disconnected / I no longer have access

Husky OnNet sessions are limited to a maximum of 72 hours. At 72 hours, your session will be disconnected. To restart your session, you will need to reconnect and re-authenticate.

I’m getting one of the following errors:

  1. “Your session could not be established” and “Access denied” may indicate that you do not currently have Husky OnNet running on your computer or that the UW NetID you entered is ineligible to use this service.
    • UW Medicine and clinical department staff should use UW Medicine-provided connection services rather than Husky OnNet. These users should email UW Medicine IT Services at mcsos@uw.edu for access to the appropriate service options.
    • Shared UW NetIDs are not automatically eligible for this service.
  2. “Network Access Connection Device not found” can occur where a user has multiple VPN client softwares installed. Clearing out those installations may resolve the problem; or write to help@uw.edu to request additional instructions provided by f5. One Windows tester found that upgrading to Windows 10 resolved the problem.
  3. “An error occurred while trying to uninstall BIG-IP Edge Client.”  This can happen in Windows if multiple BIG-IP Edge Client components are displayed. When you have uninstalled the first component, the second one appears to require uninstalling as well. The second component should be cleared if you click OK.
  4. “Need to use Husky OnNet client to connect to this service.”  The Husky OnNet software is not currently running on your computer. If you have already downloaded Husky OnNet, start the application and click Connect. Otherwise, download the application and then follow the instructions to connect.
  5. When a session expires, the main window of the f5 client software is automatically opened, so you may not know that you need to reauthenticate.  You’ll need to close and then re-open the f5 client to start a new session.

Can I use clients other than what is on the UWare page, e.g., Linux, Android, etc?

f5 BIG-IP Edge clients are available for a number of devices (e.g., Androids, tablets and other devices) in appropriate app stores.  UW-IT cannot answer questions about these applications. However, users who can successfully install and use them without help are welcome to do so and are bound by the Terms and Conditions for use of this software.

Note: UW-IT is aware that the following f5 apps currently will not work with Husky OnNet:

  • Linux

A feature request is in place with f5 in hopes that this can be made to work in the future.

Server information required for configuring the f5 Edge clients:

Connection Type Server Name
UW Campus Network Traffic Only (recommended) huskyonnet.uw.edu
All Internet Traffic (special requirements use only) huskyonnet-ns.uw.edu

Getting started with iOS and Husky OnNet

While UW-IT cannot directly support the iOS F5 BigIP Edge Client application, the following is provided as a general guideline to assist iOS user.

Getting the F5 BigIP iOS app (F5 Access):

The F5 BigIP edge client for iOS, is available for download from the Apple App Store. Download and install.

Configuring the app:

  • Open the F5 Edge Client App (F5 Access)
  • Tap “Configuration”
  • Tap “Add Configuration”

Configuration Options:

Description: UW Campus Network Traffic Only (recommended)

Description: All Internet Traffic (special requirements use only)

Connecting with iOS to the Husky OnNet VPN

  • Open the F5 Edge Client App (F5 Access)
  • Tap “Configuration” and choose your desired configuration.
  • Tap the Connection button at the bottom to return to the Connection screen.
  • Tap “Connect”
  • You should be prompted to enter your UW NetID and UW NetID password, after which you should see:
    Status – Connected (and a timer counting how long you have been connected)
  • You should also see a [VPN] icon at the top of the iOS screen while connected

Testing your iOS app Configuration:

Once you’ve installed and connected to the Husky OnNet server, use a browser to go to: husky-onnet-test.uw.edu  If you have successfully installed and connected to the UW network with Husky OnNet, you will see a “Congratulations!” message.

I need to use Husky OnNet on a Linux system.

A Linux client is not currently available for use with the UW-IT Husky OnNet service because the f5 Linux client app does not support SAML authentication. UW-IT continues to work with f5 on a solution.

While UW-IT itself does not have either a recommended or supported alternative for Linux ssl vpn today, members of the broader IT community at UW who participate in techsupport@uw.edu forum have used and/or suggested the following alternatives:

  • OpenVPN
  • sshuttle
  • SSH tunnel going through a Linux server (UW-IT Linux servers include Homer, Dante, Ovid)

How do I use Husky OnNet to access UW-restricted library resources?

To access UW-restricted library resources using Husky OnNet, you will need to select the “All Internet Traffic” server before you click “connect” to start your Husky OnNet session.

Are there UW services that don’t work with Husky OnNet?

Yes.  One of them is the Philo TV streaming service, whose license is valid for use only for users who are physically on campus and is configured to block access for users off campus. As UW-IT becomes aware of other such services, we will do our best to include those items here as well.

What are the address blocks used by Husky OnNet (so I can make my service/application available/unavailable to Husky OnNet users)?

If you have a service and either need to restrict or allow access to Husky OnNet, here are the IP address blocks from which addresses are assigned to Husky OnNet users:

  • For ipv4 SSL VPN client leases for current faculty, students, & staff:    10.102.0.0/16
  • For ipv4 SSL VPN client leases for Sponsored NetIDs:                             10.103.0.0/19
  • For ipv6 SSL VPN client leases (see note):                                      2607:4000:404::/48

Note: Husky OnNet is currently not ipv6 enabled. This functionality is targeted in the 2017 timeframe. Also, if you open up your non-public service or application to Husky OnNet address blocks, remember that the service/application will be available to any and all users of Husky OnNet. 

I mistakenly deleted a server from my Husky OnNet client

Mac users

  1. From the Server pull down menu, click Add New Server.
  2. Enter the appropriate address for the missing server:
    • UW Campus Network Traffic Only: https://huskyonnet.uw.edu
    • All Internet Traffic: https://huskyonnet-ns.uw.edu
  3. Press Return. This will perform a server verification step. (Note: do not select the Verify option as this will cause the system to hang.)
  4. Click Add and Connect. This adds the server address as the new server in your server list and takes you to the authentication login screen. Log in and let the system connect. The system should repopulate the original server name(s) into the server pulldown menu list. Once you disconnect from an active session, the newly added server(s) can be deleted by checking the red circle X next to the server name.

Windows users

  1. On the main console, click Change Server.
  2. Select and clear out the current server.
  3. Enter the appropriate address for the missing server:
    • UW Campus Network Traffic Only: https://huskyonnet.uw.edu
    • All Internet Traffic: https://huskyonnet-ns.uw.edu
  4. To add the server address as the new server in the list, click Next. To confirm, click Change Server again. You should see the server name in the server pulldown menu list.
  5. To access the server, click Connect.

If these methods do not work, try uninstalling and then reinstalling the Husky OnNet client.

Can I use the Auto-Connect option?

When the MacOS application is opened, you will see a screen showing three options at the bottom of the screen:

  • Auto-Connect
  • Connect
  • Disconnect

The Auto-Connect feature is permanently disabled and does not work.

I’m having problems running Husky OnNet from a device on my home network.

While connected to your home network you may run into an IP conflict when running Husky OnNet.  To fix this, configure your home network to use IP addresses from either the 192.168.0.xxx or 10.64.0.xxx address pool.

Can I use Husky OnNet for a secure persistent connection to cloud providers (ex: AWS)

No, but this is a feature request for a different central VPN service that is being worked on.

How are my WIN and MacOS Husky OnNet apps updated?

  • Major version updates of the server and the WIN and MacOS applications will be addressed in tandem and will be made available to address major security and/or feature enhancements.
  • Each time you connect to Husky OnNet with your WIN or MacOS app, the UW-IT Husky OnNet server checks to assure your software has the most recent updates/patches and will apply them if needed.
  • As of December 2016: The central server version is currently at a minor upgrade/patch version from that which was deployed at the start of the service. We are not aware of any features or bugs that would require doing a more extensive upgrade at this stage, and each major upgrade to the server & apps requires a significant effort.

I can’t connect and I have MalwareBytes installed on my computer.

  • Please uninstall MalwareBytes from your computer and after restart try to launch Husky OnNet again.