IT Connect
Your connection to information technology at the UW

Long Distance Options

Long distance calls to the US and Canada are included in the basic dial tone phone service rate.

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 Placing a long distance call within the USA and Canada, from UW (including UW Medicine)

  1. Dial 9.
  2. Listen for the dial tone.
  3. Dial 1,  area code, and seven-digit number.


International UWATS and Direct Dial Service: Managed by departmental budget coordinators using the Long Distance Services Application.


ANNOUNCEMENT:  Starting June 15, 2016, UW IT will deactivate all UWATS which have not been used in the last 12 month to increase systems and reduce the chance for fraud. If you find that your UWATS code is inactive after June 15, 2016, contact your department’s Long Distance Service Coordinator to order a new code for you. See IT Connect Long Distance Overview


Manage Your Authorizations (International Long Distance Services)

The Long Distance Services (LDServices) application allows you to manage international long distance accounts for your department. A budget coordinator in your department should be authorized in Astra to use LDServices. If you don’t know who to talk to about this in your department, check “Who can authorize me” in Astra and talk to that individual.

Using LDServices you can:

  • Create new Direct Dial and International UWATS accounts
  • Deactivate accounts that are no longer needed
  • Change budget information including Project Cost Accounting (PCA) for existing accounts
  • Associate meta-data (such as end-user UW NetID and comments) with an account
  • Export account information to a spreadsheet

The LDServices application is divided into three main sections: Home Page, Direct Dial and UWATS.

Authorized users of this application can find the application at

NOTE: To limit fraud, UWATS codes that are not used for 12 months are automatically removed from the system without notice.

Access to Some Countries Are Blocked

Calling access to some countries is blocked due to high rates of fraudulent charges incurred in long distance and toll-free services. Unrestricted calling access may be granted to departments with a business need on a per number basis. Granting of access will require budgetary and departmental approval, as well as an advanced notice within 3 business days. For further assistance in calling these countries, contact UW-IT at or 206-221-5000.

UW Alternative Toll Service (UWATS) for International calls

Ordering UWATS and Direct Dial Service: UWATS and Direct Dial Authorizations for international calls can be created and managed by departmental budget Coordinators using the Long Distance Services Application.

Call an international number:

  1. Dial 9.
  2. Listen for dial tone.
  3. Dial 011 + country code + city code (if first digit for city code is a 0, omit the 0) + number.
    NOTE: If the total of the digits to be dialed (including the 011) is less than 15 digits, press # after the number.
  4. Listen for staggered tone.
  5. Dial UWATS authorization code.



What’s CALL UW

CALL UW is a feature that allows people in many Western Washington communities to reach UW and UWMC telephones toll-free. CALL UW includes additional communities that can use a local telephone number to reach UW offices.

What services are available with CALL UW?

With CALL UW, callers can dial local telephone numbers to reach:

  • Faculty and staff offices or the campus operator using the UW Automated Attendant.
  • UW Information Hotline for campus schedule changes during inclement weather and emergencies.
  • Campus voice mail system to retrieve messages remotely.

Who can use the CALL UW feature?

Anyone can use CALL UW to reach the campus operator, individuals, and offices at the UW and UWMC.

What communities are included in the CALL UW service area?

Most communities in area codes 206, 253, 360 and 425 are included. Refer to the table below for phone numbers that might be local to your area.

UW Automated Attendant: Placing an incoming call to UW

To place a toll-free call to a UW telephone number (including UWMC phone numbers) from the CALL UW service areas when a long distance charge would normally apply, use UW Automated Attendant:

  1. Dial the appropriate local CALL UW number for your area:
    Area Local number
    Aberdeen/Grayland/Westport 360-612-5500
    Bellingham/Everson 360-543-5500
    Black Diamond/Enumclaw 360-615-5500
    Bremerton/Kitsap 360-535-5500
    Chehalis/Centralia 360-557-5500
    Coupeville/Oak Harbor 360-544-5500
    East King County 425-519-5500
    Everett 425-262-5500
    Hoodsport/Union 360-614-5500
    Mt. Vernon 360-542-5800
    Olympia 360-252-5500
    Port Angeles/Sequim/Gardner 360-504-5500
    Port Townsend 360-554-5500
    Seattle 206-685-5500
    Tacoma 253-552-5500
  2. When the system answers, dial the UW number you wish to call.
  3. Press [#].
  4. Wait on the line while your call is connected.

Do not use the CALL UW access numbers listed above when the UW telephone number being called is already a local number.

Where can I get more information?

Please contact the UW Information Technology Service Center at or call 206-221-5000.

Last reviewed July 17, 2018