IT Connect
Your connection to information technology at the UW

Long Distance Calling

Long distance calls to the US and Canada are included in the basic dial tone phone service rate.

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 Placing a long distance call to the USA and Canada, from UW

  1. Dial 9.
  2. Listen for the dial tone.
  3. Dial 1,  area code, and seven-digit number.

International Calling

International calling requires either a UWATS code or Direct Dial Service.  UW Phone service customers can request a UWATS code via email to help@uw.edu.  Budget owners and their delegates may request that a phone be given permission to dial international numbers without a UWATS code via Direct Dial Service.  Direct Dial Service is helpful when making many international calls but creates more opportunity for fraudulent use.  It’s also not a good choice when the person making international calls uses multiple desks and when the phones are accessible to the public.  Direct Dial Services can also be requested via help@uw.edu.

Please note: UW IT will deactivate UWATS codes which have not been used in the last 12 months to reduce the chance for fraud. If you find that your UWATS code is no longer functional or if you no longer need it, please notify help@uw.edu.

How to call an international number:

  1. Dial 9.
  2. Listen for dial tone.
  3. Dial 011 + country code + city code (if first digit for city code is a 0, omit the 0) + number.
    NOTE: If the total of the digits to be dialed (including the 011) is less than 15 digits, press # after the number.
  4. Listen for stutter tone, this indicates UWATS is required.  If Direct Dial Services are enabled for the phone, the stutter tone will not be heard.
  5. Dial UWATS code, if stutter tone was heard.

Calls to Some Countries Are Blocked

Calls to some countries are blocked due to high rates of fraudulent charges incurred in long distance and toll-free services. Exceptions may be granted to departments with a business need on a per destination number basis. Exceptions will require budgetary and departmental approval, as well as 3 business days advanced notice.  For further assistance in calling these countries, contact UW-IT at help@uw.edu or 206-221-5000.  Please indicate when the exception can expire.  Expired exception will be removed and the block re-instated after that time.

CALL UW

What’s CALL UW

CALL UW is a feature that allows people in many Western Washington communities to reach UW and UWMC telephones by dialing a local phone number.

What services are available with CALL UW?

With CALL UW, callers can dial local telephone numbers to reach:

  • Faculty and staff offices using the UW Automated Attendant.
  • UW Information Hotline for campus schedule changes during inclement weather and emergencies.
  • Campus voice mail system to retrieve messages remotely.

Who can use the CALL UW feature?

Anyone can use CALL UW to reach the individuals, and offices at the UW and UWMC.

What communities are included in the CALL UW service area?

Most communities in area codes 206, 253, 360 and 425 are included. Refer to the table below for phone numbers that might be local to your area.

UW Automated Attendant: Placing an incoming call to UW

  1. Dial the appropriate local CALL UW number for your area:
    Area Local number
    Aberdeen/Grayland/Westport 360-612-5500
    Bellingham/Everson 360-543-5500
    Black Diamond/Enumclaw 360-615-5500
    Bremerton/Kitsap 360-535-5500
    Chehalis/Centralia 360-557-5500
    Coupeville/Oak Harbor 360-544-5500
    East King County 425-519-5500
    Everett 425-262-5500
    Hoodsport/Union 360-614-5500
    Mt. Vernon 360-542-5800
    Olympia 360-252-5500
    Port Angeles/Sequim/Gardner 360-504-5500
    Port Townsend 360-554-5500
    Seattle 206-685-5500
    Tacoma 253-552-5500
  2. When the system answers, dial the UW extension number you wish to call (5 or 7 digits).
  3. Press [#].
  4. Wait on the line while your call is connected.

Exceptions

  • Do not use the CALL UW access numbers listed above when the UW telephone number being called is already a local number.
  • Most cell phones can make free long distance calls.  When calling from a cell phone, dial directly to the desired UW telephone number.

Where can I get more information?

Please contact the UW Information Technology Service Center at help@uw.edu or call 206-221-5000.

Last reviewed July 17, 2018