Information technology tools and resources at the UW
Cell Phones and Devices
- On This Page
- Cell Phone Costs
- Cell Phones for UW Departments
- Cell Phones for Personal Use
- Preferred Carriers & Discounts
- Lost or Stolen Cell Phones
- Surplus old Cell Phones
- Ethics and Policies
Cell Phone Plan Costs
Discounts Available to the UW and UW Employees
Special discounts on monthly wireless costs and benefits with both AT&T and T-Mobile range from 15% to 21% for UW Departments, 15% – 18% for employees, 10% – 15% for students, and University affiliated organizations.
Cell Phones for UW Departments
Place orders directly with the vendor using any of the wireless carrier’s websites. Our preferred vendors are AT&T and T-Mobile. Your department head has access to the wireless carrier’s website and should be able to grant you access. These cell phones and cellular services must be charged to a University of Washington Procurement Card (UW ProCard). See Cell Phone Service for more details.
If you are purchasing a smartphone or tablet and you would like to learn about support options, see Smartphones and Tablets.
Cell Phones for Personal Use
Personal Cell Phones and Discounts Available to UW Students & Employees
Special discounts and benefits with both AT&T and T-Mobile have been negotiated. Discounts range from 15% – 18% for employees and 10% – 15% for students, and are available to employees of the University and affiliated organizations. Other vendors may also offer discounts. Contact the vendors for more information:
- Faculty, Staff, and Students 15% on qualifying rate plans. Please note that T-Mobile has recently begun limiting the rate plans that qualify for this discount.
- Contact the Advantage Representative Michelle.Chaddock@T-Mobile.com for special offer and details about the program or visit the UW T-Mobile Order Portal
- Or contact the Advantage Direct desk: 1-866-464-8662 and mention the UW
- Account Manager Carl Done Carl.Done@T-Mobile.com
T-Mobile Online Ordering Portal:
- Online orders – For your personal account, visit the UW T-Mobile Order Portal. Online order support – You may also place your order by phone by calling 1-866-464-8662 with Promo Code: 2990TMOFAV
- Getting your discount – New and current T-Mobile subscribers can enroll in the discount program via this link https://validate.t-mobile.com/employee-discount. NOTE: Please allow 1-2 billing cycles for the discount to be reflected on your bill.
General Customer Service:
- Call 1-800-937-8997 regarding your personal T-Mobile account; billing; upgrades; service plan changes; etc.
- Faculty and staff 18%, students 10% on qualifying rate plans.
- Contact one of the AT&T retail stores or request access to the AT&T Premier Web Portal:
- Online orders – For your personal account via the AT&T Premier Portal visit:
- Online order support – For questions or difficulties with placing an order via this portal, contact Premier Customer Service at the following #:
- Premier Technical Support & Navigation Issues: 800-845-9681
- Premier Activations, Pending & Cancelled Orders: 866-499-8008
- Get your discount – New and current AT&T subscribers can enroll in the discount program via this link https://www.wireless.att.com/business/enrollment/. NOTE – Discounts can take 1-2 billing cycles to reflect on your bill.
Retail store locations:
- Main campus – University Village Store – (206) 729-7184; 4626 25th Ave NE Seattle, WA 98105
- Bothell campus – Woodinville Store – (425) 402-9797; 18021 Garden Way NE Woodinville, WA 98072
- Tacoma Campus – Lincoln Plaza Store – (253) 671-0966; 2505 S. 38th St. Tacoma, WA 98409
General Sales Support & Customer Service:
- 1-800-331-0500, or visit an AT&T retail location or store.
- Identify yourself as a University of Washington or affiliated employee and use FAN # Faculty/Staff – 2406456; Students – 2850396.
General Customer Service:
- Call 800-331-0500 regarding your personal AT&T account; billing; service plan changes; etc.
If AT&T cannot assist with your account then you may need to be added to the University of Washington account as an authorized support person.
Please contact an AT&T representative for assistance:
Kally Tripp – firstname.lastname@example.org Phone: 406-202-3817
Jim McWhirter – email@example.com Phone: 206-304-4910
Kim Lowry – Kl1916@att.com Phone: 206-409-3228
- Existing Sprint customers can sign up for a 18% discount here: www.sprint.com/verify
- New customer information and purchasing for personal plans: www.sprint.com/save
- Existing customers can sign up for a 17% discount here:
- Add lines or upgrade here:
New customer information and purchasing:
A link to the employee website will be emailed to you when your email address is registered.
- Call Verizon Account Support at 800-922-0204
- Or contact the Verizon UW representative
- Mario Bolden
Lost or Stolen Cell Phones
If a cell phone is lost or stolen, it is extremely important to immediately contact your cellular vendor directly to avoid or minimize the accrual of unauthorized charges:
- Steps Actions
- Notify the relevant cellular vendor directly to request your account be suspended:
- AT&T Mobility (formerly Cingular Wireless): 1-800-888-7600
- Nextel: 1-800-639-6111
- T-Mobile: 1-800-937-8997
- Verizon Wireless: 1-800-922-0204
- Inform the police: In addition to notifying your vendor, report the loss to the appropriate police department, based on where the loss or theft occurred.NOTE: UW Police Department will take a report for either a lost or a stolen phone that is UW property. A local police agency, including Seattle Police Department, will most likely only take a report for a stolen phone.
- If the cell phone is lost or stolen on campus Call UW Police Department at 206-543-9331 to make a report.
- If the cell phone is lost or stolen outside of UW campuses, contact the local police agency where the crime occurred.
Cell Phone Disposal (Surplus)
University of Washington owned/operated cell phones must be sent to UW Surplus for proper disposal.
NOTE: Be sure that, before cell phones and cellular devices are sent to Surplus, service has been disconnected and their memory, which may contain contact names, outgoing/incoming phone call details, notes, calendar events, etc., are completely wiped out.
- The user handbook that comes with the cell phone provides information about wiping the cell phone’s memory.
- If such handbook is not readily available, the following site may be helpful for instructions about wiping out cell phone’s memory: http://www.wikihow.com/Delete-Cell-Phone-Memory
Ethics and Policies
- Information Security Advisory
- RCW 46.61.667: Using a wireless communications device while driving
- Advisory Opinion 05-01 Use of State Resources/Cell Phones – September 9, 2005
- Washington State Cellular Use Guidelines