IT Connect
Information technology tools and resources at the UW

Migrate UW Windows Live account email to alternate email service

UW Windows Live (also known as UW Outlook Live, Live@edu, is a cloud-based email and productivity platform service that was previously offered on a limited basis to some UW students and staff, and has since been replaced by UW Office 365.  UW Windows Live will be retired effective December 31, 2018.

The steps below must be completed no later than December 31, 2018.

Verify your UW Windows Live Account status

  1. Go to the UW NetID Manage Resources page. On the left side of the page, select UW Windows Live.
  2. Under UW Windows Live Account Information, review your account status.
    • If either your UW Windows Live Status or UW Outlook Live Status are “Active” you may have content in your account and need to take action to preserve it (if desired).
  3. Review the Email Forwarding section and the Forwarding section to confirm where email sent to your,, and email addresses is delivered.
    • If you see Delivered to your UW Outlook Live Inbox or Delivered to your UW Outlook Live Pilot Inbox on either section, you are actively using this account to send and receive UW email.
    • If you see “Delivered to…” any other email service or email address, you are not actively using this account to send and receive email.

Check for content you want to save

Check the UW Windows Live account for your Shared UW NetID for any content (email, calendar events, contacts, folders, files, etc.) that you might want to move to an alternate email service.

  1. Go to UW Outlook Live
  2. Login with your email address and your UW Windows Live ( account password This could be different than your UW NetID password. 
    • If you are unable to login and need to change your UW Windows Live account password, first review Microsoft’s password requirements here, then click here and click Change UW Windows Live Password at the bottom of the page to update your password.  It may take up to 15 minutes for your new password to take effect.  Once you are able to login to your account, proceed to Step 3.
  3. Review and clean up mailbox content, i.e. delete old email messages you don’t need, empty your Trash, etc.

Migrate content

Please work with your former home department or unit to remove and retain official UW records if you have them, taking care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Deactivate your UW Windows Live account

Once you have determined that you do not need your old email, or have successfully migrated it to an alternate email service, deactivate your Windows Live account.

  1. Navigate to the UW NetID Manage Portal. On the left side of the page, make sure that the Computing Services tab is selected.
  2. Select the Windows Live checkbox.
  3. At the bottom of the list of services, click Unsubscribe.
  4. To confirm account deactivation, click Finish.