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IT Connect

Information technology tools and resources at the UW

UW Windows Live

UW Windows Live Retiring
UW Windows Live has been replaced with a cloud-based version of UW Exchange (UW Exchange Online).  As a result, no new UW Windows Live accounts can be created and all current UW Windows Live accounts have undergone a major transition.  Information about that transition is on our UW Windows Live Transition page.

Alternative Options for Email

If you would like to create a cloud-based email account immediately, please use UW Google Apps. As an alternative, we expect to have a new cloud-based UW Exchange email system available to all faculty, staff, students and alumni soon (current estimate is winter quarter 2015).

Individuals needing an Exchange-based calendar or email service immediately may want to consider UW Exchange Local, which is available for a small monthly fee.

Why Change UW Windows Live?

Microsoft must make these changes to make way for our new cloud-based email system, UW Exchange Online. This new version of UW Exchange integrates with our UW Exchange Local service and will be available to all faculty, staff, students, and alumni. The entire process will take several months, and we will share a more detailed timeline as we receive more information.

Microsoft Account

All UW Windows Live accounts include a Microsoft Account (formerly “LiveID”). Microsoft Accounts are used to access Microsoft web applications like SkyDrive and Office Web Apps. We also utilize Microsoft Accounts for accessing IT Academy.  These Microsoft accounts are still accessed using your email address as a login, however, the account is maintained by Microsoft. For more information, visit Microsoft’s help page on Microsoft Accounts.

Your UW Windows Live Password

Your UW Windows Live password is separate from your UW NetID password. If you forgot your UW Windows Live password or would like to change it, you can do so by logging in to the Manage UW Windows Live page with your UW NetID. There is an option at the bottom of that page to Change UW Windows Live Password.

When accessing UW Windows Live on the web, using a desktop mail client, or via a mobile device, use with your UW Windows Live password to login.

Getting Help

Using Windows Live

If you need help using or configuring Windows Live, Microsoft provides documentation on the web:

Email Setup Wizard, including mobile device setup

Outlook Live Help Page

Access Problems

If you have any problems activating the Windows Live service, or using the password provided for it, contact UW Information Technology at or 206-221-5000.

Email and Document Backup

When Windows Live email is deleted, those messages are moved to the recycle bin. Messages will stay in the recycle bin for 30 days before they are removed. Email removed in this way may be retrieved up to 14 days later, but after that, all deletions are permanent.

All Windows Live data is stored exclusively on Microsoft servers. The UW does not maintain any copies or backups for this data, and Microsoft cannot restore any data, including documents and calendar data, once it is permanently deleted.

Usage Policies and Guidelines

UW Windows Live is subject to University appropriate use guidelines and electronic records policies. For more information, see Usage Policies and Guidelines for Cloud Services.

UW Medicine Users: Before using any cloud services for patient data, please see the UW Medicine guidance at Being Secure in the Cloud.

Ending Your UW Windows Live Service

Your UW Windows Live ID cannot be deactivated. You can update your email forwarding so messages are no longer delivered to your UW Outlook Live account by going to the Change UW Email Forwarding page. If you need to disable your UW Outlook Live account, please contact UW Information Technology at or 206-221-5000.