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IT Connect

Information technology tools and resources at the UW

Backup and Recovery of Folders

Service notice: Deskmail (aka UW Email, Alpine, Pine) — the UW’s legacy email system — will be retired by the end of 2018. View timeline and details.

UW Information Technology regularly makes backup copies of UW Deskmail so data can be restored if lost in a system failure. Important: The backups do not meet records retention requirements; they are intended only for recovery from a computer failure.

Check Your Account

Is your UW Deskmail Data Included in Backups?

Some UW Deskmail accounts may not have backups.

To check your account:

  1. StepsActions
  2. Go to:
  3. Look for your email information under “Inbox and Folders” in the list of directories

About UW Deskmail Backup

Backup Copies Are Usually Made Each Day

Backups of files are scheduled to be done automatically. Backups usually happen once each 24 hours, during the night. However delays can occur so that a daily backup may be missed.

Only Recent Backups Are Stored

Backup copies of UW Deskmail folders are usually kept for only one week. Thus you can usually expect a ‘snapshot’ of your email as it existed at a particular time on each of the most recent seven days.

Recovering Lost Email

  • Messages and folders lost prior to the oldest backup cannot be recovered.
  • Messages lost arrived and was mistakenly deleted on the same day

If you need to recover lost folders or messages which might be in your backups, contact the UW Information Technology Service Center at or 206-221-5000.