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IT Connect

Information technology tools and resources at the UW

Deactivate your UW Deskmail account

Important: When migrating email, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Are you paying for extra storage on Deskmail? Stop payment before deactivating your account.

Check your Deskmail for content you want to save

  1. Go to Web Alpine (Deskmail).
  2. In the upper right corner of the page, click Open UW NetID’s Inbox.
  3. On the left side of the next screen, click View/Manage folders.
  4. Open folders and review content. Decide whether you want to move a few items, move a few folders, or move all your content (Windows)  (Mac users).

My email has already been migrated

Once you have determined that you do not need your old email, or have successfully migrated it to your current mailbox, deactivate Deskmail mailbox by doing the following:

  1. Navigate to the UW NetID Manage Portal (make sure that the Computing Services tab is selected)
  2. Check UW Deskmail Email Account.
  3. Then click Unsubscribe.

I need to move only a few items

If you have just a few messages and/or attachments you want to save, forwarding the individual messages is a quick and easy way to get them out of Deskmail and into an alternate email service.

  1. Navigate to Web Alpine (UW Deskmail).
  2. In the upper right corner of the page, click Open UW NetID’s Inbox.
  3. To open the message you want to forward, click the subject line.
  4. On the next screen, in the upper toolbar, click Forward.
  5. In the To: line, enter the address for the email account you want to forward to.
  6. When you have forwarded all the messages/attachments that you want to save, proceed to deactivate Deskmail.

I need to migrate a few folders

If you have folders with a lot of content and you want to migrate just a few (not all the folders), follow these instructions.

I need to migrate all of my content

UW-IT has arranged for a third-party consulting firm called Comparex to assist with email migrations between UW email services.

Engaging Comparex results in a seamless migration experience for users and local IT support staff. At $25 per email account, the charge for this service is far less than the cost of user personal time and/or local IT support staff time required for a more manual method of email migration.

Learn more about Comparex supported migration of UW email.

If you’d like to migrate your email messages from your UW Deskmail account to a UW Gmail account, follow these instructions.

If you prefer to migrate your email manually, follow these instructions:

I have messages that cannot be migrated

Some content — such as oversize attachments or executable files (.exe file extension) — cannot be migrated from Deskmail. If you attempt to migrate messages that have these kinds of attachments, Deskmail will create a folder called “unmigratable-mail” and store the messages there. If you see such a folder in your Web Alpine content, open it and review the contents for anything you might want to save. UW-IT recommends that you download such files directly to your computer and save in a convenient location. The UW offers an array of online file storage options.

Deactivate your Deskmail account

Once you have determined that you do not need your old email, or have successfully migrated it to your current mailbox, deactivate Deskmail mailbox by doing the following:

  1. Navigate to the UW NetID Manage Portal (make sure that the Computing Services tab is selected)
  2. Check UW Deskmail Email Account.
  3. Then click Unsubscribe.