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IT Connect

Information technology tools and resources at the UW

Supported Migration of Deskmail to Exchange Online

To manually migrate email messages from a Deskmail account to an Exchange Online account, follow these instructions. UW-IT strongly encourages the supported, automated migration option explained below.

UW-IT has arranged for a third party consulting firm called Comparex to assist with migrations:

  •  from UW Deskmail to UW Exchange Online.
  •  from UW Gmail to UW Exchange Online.
  •  from UW Exchange Online to UW Gmail.

Engaging Comparex results in a seamless migration experience for users and local IT support staff.

At $25 per email account, the charge for this service is far less than the cost of personal time and/or local IT support staff time required for a more manual method of email migration.

  • For individual migration requests, please use this request form. A budget number is required for these transactions.
  • You must change email forwarding to UW Office 365 for new messages to arrive in the UW Exchange mailbox. Use the UW NetID Manage Portal.
  • If you are considering moving your entire unit, department or college to Exchange Online using Comparex, please contact help@uw.edu so our team can meet with you to discuss your needs, timing, and any pros and cons. Learn more about bulk migration.