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IT Connect

Information technology tools and resources at the UW

Comparex Supported Migration of UW Email

To manually migrate email messages from a Deskmail account to an Exchange Online account, follow these instructions. UW-IT strongly encourages the Comparex supported migration of UW email option explained below.

UW-IT has arranged for a third party consulting firm called Comparex to assist with email account migrations between the following UW email services:

From  To
UW Deskmail UW Exchange Online
UW Deskmail UW Gmail
UW Gmail UW Exchange Online
UW Exchange Online UW Gmail
UW Outlook Live UW Exchange Online
UW Outlook Live  UW Gmail

The Comparex email migration process copies all email messages from a “source” UW email service account (e.g. UW Deskmail) to a “target” UW email service account (e.g. UW Exchange Online).  It will not copy to an external, personal email account (e.g. Gmail, Outlook.com).  It only copies email messages; it does not copy contacts/address books or calendar entries.  You can export contacts/address books from a UW Deskmail account using the instructions provided here.

Engaging Comparex results in a seamless migration experience for users and local IT support staff. At $25 per email account, the charge for this service is far less than the cost of user personal time and/or local IT support staff time required for a more manual method of email migration.

Please note:

  • A UW budget number is required for Comparex supported email migrations.
  • You must change email forwarding for the UW NetID using the UW NetID Manage Portal before submitting your request.
    • If you are moving to UW Exchange Online, you must change email forwarding to UW Office 365 for new messages to arrive in the UW Exchange Online account inbox.
    • If you are moving to UW Gmail, you must change email forwarding to UW G Suite for new messages to arrive in the UW Gmail account inbox.
  • Once you have changed email forwarding, new email messages will arrive in the new email service account inbox. You can continue to access historical messages in your old email service account while your data is being copied.
  • It may take up to 10 business days for the email copy to complete.
  • Before submitting a request, please review your old mail and delete messages and folders that you no longer need. Empty the “Deleted Items” and “Junk” folders. Rename your email folders to remove all  “special” characters. [ ] / \ & ~ ? * | < > ” ; : +
  • If there are multiple copies of an email message in the source email account, Comparex will only migrate one copy of the email message to the target email account.
  • Empty folders are not migrated to the target email account.
  • DO NOT unsubscribe from the UW Deskmail Email Account associated with the NetID until after you receive an email confirmation from Comparex that the migration has completed successfully and you have verified that all Deskmail email messages have been migrated to the new email account.

Request Form

For individual Comparex supported email migration requests, please use this request form.

If you are considering moving an entire unit, department, or college using Comparex, please email help@uw.edu with a subject “Comparex bulk email migration” so our team can meet with you to discuss your needs, timing, and any pros and cons. Learn more about bulk migration.