TRF’s Basic Bundle of Services

Service Description

Limitation/Exclusion

Line of Business

Services that support the use of technology for people with disabilities.

DO-IT

UW electronic identities, accounts on central UW systems, and services that enable access control for online applications.

Services include UW NetID and passwords, UW Directories, Administrative System accounts, UW Microsoft Infrastructure, Access Management, and Wi-Fi registration.

UW NetIDs available for other uses:
itconnect.uw.edu/security/uw-netids/

Does not include computing services for Sponsored UW NetIDs.

UW Microsoft Infrastructure

Systems infrastructure and technology support for UW administrative/business systems.

EMC Storage Services IT Production Printing MCP Services

UW Administrative Business Systems

Storage, backup, and recovery of centrally managed UW applications and systems.

TSM Backup Services

Services are designed to help UW units understand risks by analyzing and forecasting threats to information security, researching applicable information security and privacy laws, providing education on safeguarding institutional information, and consulting on incident management.

Provide co-location services for centrally managed UW applications and systems.

Wired and Wi-Fi wireless network services, including network engineering, network and security operations, and Internet connectivity. Services includes Wi-Fi 802.11a/g/n, and 10/100/1000 Mbps where available.

Infrastructure to enhance cellular and wireless coverage and service on University property.

• IP addressing
• Internet access bandwidth

Does not include:

• Unplanned wiring, switch, and wireless upgrades or network expansion
• Enhanced Wi-Fi (e.g., encryption, VOIP)
• Enhanced network services (e.g., VPN, DNS)
• Moves, adds, and changes

Internet Commodity

UW Network Connectivity Services

Mobile Technology

Electronic mail services, including spam and virus protection, bulk mail, and email lists.

Services include Office 365, UW Google Apps and UW Events Calendar.

• Contractual obligations
• Storage and delivery quota’s per service description
• Appropriate use guidelines

UW Events Calendar

Common infrastructure and technology support to deliver dial tone and other telecommunication services.

Standard Zoom Conferencing Service

• Telephone sets (monthly fee based on phone type)
• Port-based maintenance (monthly fee per line)
• Enhanced telecom- munication services (e.g., call center solutions)
• Moves, adds, and changes

Zoom Video Conferencing –

• Limited to Zoom pro account, other add-ons available for fee.

Zoom Conferencing

Provision of UW licensed anti-virus software for desktop computers.

Microsoft and Apple Campus License Agreements.

Use limited by contractual obligations.

Support for a wide variety of Teaching and Learning tools including Canvas, Catalyst, Panopto, etc.  For a full list of teaching and learning tools visit the IT Connect Teaching and Learning Tools Page.

Infrastructure to support emergency communications, notifications, and operations.

Business continuity planning and implementation for centrally managed UW applications and systems.

UW Emergency Response Tools

Service and support for UW’s enterprise portal infrastructure (MyUW).

Use limited by appropriate use guidelines

Does not include:

• Design and development of content
• Application development and support

Hosting and Web services for faculty, staff, students, courses, departments, and UW administrative pages.

• Storage quota per service description
• Appropriate use guidelines

Does not include:

• Content and Web development
• Application support