May 16, 2018

Action needed on your UW Deskmail email account

The following email was sent to individuals who have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine).

You are receiving this message because you have an active UW Deskmail account (also known as UW Email, Alpine, Web Alpine, or Pine) and need to take action before the retirement of your UW Deskmail account.

As announced in December 2017, the UW is modernizing its email services in order to provide current students, faculty and staff with the latest email, collaboration and productivity tools, to facilitate compliance, and to protect sensitive data.

The UW’s legacy email systems – UW Deskmail, Alpine, Web Alpine, Pine, and Email Delivery Manager – will be fully retired on December 31, 2018.

  • Current UW employees, students, Emeriti Faculty and Emeriti Librarians using these systems are responsible for migrating email and files to UW Exchange Online (Microsoft Office 365) or to UW Gmail (Google G Suite) before December 31, 2018. As of this date, access to your UW Deskmail account will end and email stored on it will be permanently deleted
  • Non-emeriti retirees, alumni, former staff, and former students are responsible for migrating email and files to a personal email service before July 31, 2018. As of this date, access to your UW Deskmail account will end and email stored on it will be permanently deleted

Please see below for the steps you need to take. For additional information, please see Email Modernization – Timeline & Resources, UW Deskmail Email Retirement, or our Frequently Asked Questions.

IMPORTANT: Only your Deskmail account will be deactivated. Your UW NetID and UW email address are NOT being deleted or deactivated.

Steps you need to take

  • Many departments are planning coordinated migrations from Deskmail. Check with your department IT support to see if your UW Deskmail account is scheduled to be migrated to UW Exchange Online (Microsoft Office 365) and/or UW Gmail (Google G Suite)
  • Confirm whether your department has a preferred UW email system: UW Exchange Online or UW Gmail
  • Set up a UW Exchange Online or UW Gmail account

If your departmental IT support indicates that you are NOT scheduled to be migrated, follow the steps below or review them on IT Connect.

  1. Change UW email forwarding on your Deskmail account
    IMPORTANT: After you change the forwarding on your Deskmail account you will not be able to set it back, and your UW Deskmail account will be permanently deleted in two weeks. For more information on the account deactivation timeline, please see Deskmail milestones.

    • Select Forward to UW Office 365 to forward to UW Exchange Online (Office 365)
    • Select Forward to UW G Suite to forward to UW Gmail
    • Select Forward to and enter an alternate email address
    • Stop UW Email (not recommended, not available for employees)
  2. If you need to migrate your email, decide whether you want to:
  3. Manage content that cannot be migrated

When migrating email, take care to preserve UW records according to records management guidance and the General Records Retention Schedule or the UW Medicine Records Retention Schedule.

Support

If you need help, please contact:

  • Your department IT support, or
  • UW Information Technology Service Center (available 24×7)

Thank you for your assistance with this important initiative.

UW-IT Email Modernization Program Team