Frequently Asked Questions
You must set up a Virtual Private Network (VPN) to access reports, cubes, visualizations or Enterprise Data Warehouse data from off campus. UW provides this secure remote connection through Husky OnNet. This service is provided at no additional cost to UW students, faculty and staff as part of the Basic Bundle of services covered under the Technology Recharge Fee. To access the service, go to the Husky OnNet UWare page.
The two most common report-running issues we hear about are related to logging in and data availability.
See the Logging In frequently asked question
When running a report, you may encounter an error message that resembles the image below.
Cryptic? Yes. Helpful? Not really. But the bottom line is that a database needed by the report isn’t available and one of two things is happening:
- The database is being loaded with data
- The database is unavailable due to maintenance or an unexpected outage
You can check for both situations using the Data Availability Summary, as described below.
Database is Loading
If the database is loading, you’ll see the ‘Loading…’ message in the Last Loaded column of the Data Availability Summary.
data availability summary
Database is Unavailable
If you don’t see a ‘Loading…’ message, the database is unavailable. Check the Alerts section in the right column of the Decision Support home page to see if an outage message has been posted. The message will list the databases that are unavailable along with an estimated time they should be available again. If you don’t see a message there, please send an email to email@example.com to let us know about the issue you’ve encountered.
You can find your Data Custodian using the UW Data Map. Hover over a subject area in the circular ‘map’ for a list sub-categories. Select a sub-category to retrieve the custodian’s name.
Each subject area has an office that can help you with your specific data questions or needs.
- Academic Data Management Office: firstname.lastname@example.org
- Finance Decision Support Center: email@example.com
- Human Resources Information Systems (HRIS): firstname.lastname@example.org
- Strategy and Information Management (SIM), Academic Personnel: email@example.com
- Payroll Office: firstname.lastname@example.org