IT Connect

Information technology tools and resources at the UW


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How does the Managed Workstations Service deliver software?

The Managed Workstations Service (MWS) delivers software through a centralized process.  Additionally, we provide a standard image that includes a basic set of applications, such as Microsoft Office and Google Chrome.

Software distributed via the centralized process is available for install through the Software Center.  We can deliver applications to an individual computer, to all computers in a department, or to all managed computers.  More information can be found below.

Important: Before downloading or installing any software, talk to your manager. You are responsible for licensing and compliance for any software you download or install.  Send questions to your manager or

How do I use Software Center to install software?

  1. Open Software Center by following the steps below:
    • Windows 7: Go to Start > All Programs > Microsoft System Center > Software Center
    • Windows 8.1 and Windows 10: Go to the Start page and type: “Software Center” and click on “Software Center” app
  2. Click on the application you want, then click “Install”. The application should install right after that, although it may hide itself for the duration of the installation.
  3. You may be asked to restart your computer after the installation has completed.

Software Center

Installing Microsoft Office

You can use the Software Center to install the current version of Office, if you computer doesn’t yet have it, or upgrade your version to the most current version of Office we support.  You can visit UWare for more info on installing Office, and Email and Calendaring for info on configuring Office.

Installing your own applications

There are two options available for adding or installing additional applications to your managed computer:

  • Request that we add the application to the Software Center
  • Install the application on your own.

NOTE: you are always responsible for licensing and compliance for any software you download or install.

Requesting applications

You may request that we add any application that isn’t already available in the Software Center.  Adding an application is generally a billable service.  Once the application is added, it will be made available to all managed computers, unless there are licensing or other restrictions that require otherwise.

There are a few general expectations for making an application available via central distribution:

  • Software is current and meets UW expectations, e.g. the vendor issues patches for known vulnerabilities. When the software is no longer current, we will stop distributing it, and you will need to re-engage with us to get a fresh, updated application ready (and yes, this implies further billable activity)
  • Where possible, we’d prefer to centrally distribute software which is licensed for all of the UW versus software which is licensed for a few.
  • If the software installation is very complex or error prone, we may decline to proceed

If you are interested in this option, email for more information.

Installing applications on your own

Installing applications on your own usually requires that you have local admin privileges on your managed computer.  You, and the University, are at greater risk if you have local admin privileges and/or install applications on your own.  We strongly encourage you to discuss your needs with your  manager before proceeding.  Applications you install fall outside the standard support we provide, so you will be responsible for licensing, compliance, retaining required media, and documenting specific software settings.

Note: We may notify you that the software that you installed has security weaknesses or other problems. If a solution cannot be found, you may be asked to remove the software.