IT Connect

Information technology tools and resources at the UW

UW (Deskmail) Email

Service Description

UW Email is the Deskmail email service that allows electronic messages to be read and sent with a wide variety of email programs.  Web-based access to Deskmail is provided through Web Alpine.

Service Options

See Service Level Description for quota information.

Eligibility

UW faculty, UW staff.  Note:  General student access to this service has ended.  However, departments needing to grant students access to UW Email can contact help@uw.edu for details.

How to Order

The service can be activated by eligible individuals via a Web browser at the UW NetID Manage pages: uwnetid.washington.edu/manage/?service

Once the UW Email service is active, there are several ways to access it. For more about that, see: washington.edu/itconnect/connect/email/uw-email

Availability

Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance.

Price

This service is included in the Technology Recharge Fee.

A basic limit of 5 GB is included for faculty, staff, and 1 GB for shared accounts.

Additional data storage for this service is available for a fee. To increase your storage limit, go to the Manage Your UW NetID Resources  page, where you can enter a budget number and set the amount. The rate is $0.76 per GB per month.

Price subject to change annually on July 1st.

Service Level Description

Data storage limit is 5 GB for faculty, staff, and 1 GB for shared accounts.

UW Email service goal is to be an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week  for disruptions. On-call staff are available for outage resolution.

Support Information

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: uw.edu/itconnect/help


Maintenance

Last Review Date: 12/11/2015