IT Connect

Information technology tools and resources at the UW

Telephones and Voicemail Services

Service Description

A suite of telephone services is available to the UW community, both on and off campus. These services include desktop phone service, voicemail, telecommuter options, emergency phones, handsets, analog service for alarm lines, and directory listings.  See "Service Options" for the complete list.

Service Options

The following are the telephone service options available:

  • On Campus Telephone and Voicemail Service: Use UW campus telephone service
  • Off Campus Telephone and Voicemail Service: Obtain UW-IT telephone service for off campus locations. High-speed connections can be costly and can require 6-18 months to arrange. Connection speeds will vary based on availability. Additional charges will apply. Advanced planning with the Real Estate Office and UW-IT is strongly recommended
  • Global/Telecommuter VoIP: Use UW phone service from outside of the UW Network.
  • Emergency Phones: Use UW emergency phone service for elevators, garages, and select critical locations
  • Centralized Fax Service: Send and receive faxes from email or webpage
  • FAX/Modem Lines: Use UW phone service for fax machines (limited availability) and modems
  • Directory Listings: Obtain a listing in Seattle Metro and Community Directories; UW Directory


UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order

Phone: 206-221-5000
Fax: 206-221-5001


Hours available: 24 hours a day, 7 days a week


On Campus Telephone and Voicemail Service (Dial Tone):

  • $8.70/month per line for departments that pay the per capita Technology Recharge Fee
  • $10.84/month per line for UW Medicine clinical operations and external entities that do not pay the per capita Technology Recharge Fee

Off Campus Telephone and Voicemail Service:

  • Off campus telephone service rate includes the Dial Tone rate (see above) plus the cost of a separate network connection to the off campus location
  • $13.56/month per line mileage surcharge for off-campus locations
  • Network connection speeds and costs will vary based on availability

Virtual Telephone Numbers (e.g. voice mail-only telephone numbers, conference bridges, etc.):

  • $3.80/month per virtual telephone number

Telephone Handsets: (more info)

*The  handset lease rate applies only to UW Medicine clinical operations and external entities that do not pay the per capita Technology Recharge Fee

  • $4.12/month per small multi-button phones (5-12 buttons) *
  • $4.48/month per large multi-button phones (16-34 buttons) *
  • $1.06/month per expansion module
  • $3.05/month per legacy telephone (e.g., weatherproof set) *

Softphones: (more info)

  • Free (no additional monthly cost over Dial Tone)
  • Customer purchased USB headset is recommended for softphone use

Global/Telecommuter VoIP (for use both inside and outside of Western Washington):

  • Dial tone monthly charges apply (see above)

Note - Customer is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work:

UW Information Technology Service Center
Attn: Supervisor or Manager
UW Tower C-3000 (4333 Brooklyn Ave. NE)
Box 359540
Seattle, WA 98195-9540

Voice Moves/Installs/Changes:

  • $147 one-time charge per line for technician installations/moves

Centralized Fax Service: (more info)

  • $4.90/month per fax number
    • includes 250 pages per month
    • $4.90/month for each additional 250 pages
    • Billing based on 6 month average

Price subject to change annually on July 1st.

Service Level Description

Telephone Service:

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime
  • Telephony services are made possible through partners, such as Qwest, Verizon, and other small telephone company vendors

Voice Messaging:

  • Voice messaging is activated within two (2) business days
  • All orders must include a UW budget number for billing
  • Once the voice mailbox is set up, the customer will receive instructions and a password via email

Global VoIP and Telecommuter VoIP:

  • To receive service, a residential Internet Service Provider (ISP), such as Comcast, Qwest, Verizon, etc., must provide Internet access back to the UW network

Support Information

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form:
Phone: 206-221-5000


Last Review Date: 06/28/2015