IT Connect

Information technology tools and resources at the UW

Computer & Printer Troubleshooting, Repair & Moves

Service Description

The Computer Maintenance and Support service was retired on June 30, 2014.

New service requests will not be accepted. Please contact the vendor from whom you purchased your hardware.

Local Computer and Printer Repair Shops

Over the years UW-IT has worked successfully with the following local vendors:

  • Xerox Printers: Integrity Business Systems; PO Box 205, Hobart, WA 98025; 888-840-0844
  • HP Printer repair: CPR Computer and Printer Repair; 919 124th Ave NE, Bellevue, WA 98005;; 1-800-955-4075
  • Computer Repair: Up Time Technology; 2408 N 45th Street, Seattle, WA 98103;; 206-547-1817

UW Managed Print Services

In addition, UW Managed Print Services is available for a monthly fee, and includes equipment (a multi-functional devices that can copy, print, scan and fax), supplies (except paper) and service from Ricoh. See

Why Was This Service Retired

The decision to retire the Computer Maintenance and Support service was reached through a partnership with and recommendation by the IT Service Management Board, one of three University-wide information technology (IT) governance boards that provide advice on IT strategy, services and priorities. This change is in keeping with UW-IT’s mission to provide technology services in line with the University’s priorities.

Service Options

For students, faculty, and staff: Free drop-in service for faculty, staff, and students, known as Computer Vet.

Please note that Computer Vet cannot diagnose or fix hardware issues on your computer.

The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.

The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.

For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.


UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians

How to Order

Computer Vet
Phone: 206-221-5000


Services from the Computer Vet are available at the Technology Help Desk, which is located at the Odegaard Undergraduate Library. The computer must be able to boot into Windows or OS X.


No charge

Service Level Description

Services are provided on an as-available basis.

Support Information

Service is only available in-person at the Technology Help Desk in Odegaard Undergraduate Library during library hours (see


Last Review Date: 04/26/2015