IT Connect

Information technology tools and resources at the UW

Update Your Security Code

You can change the security code for your softphone by following these directions from your real desk phone: 

  1. Press *94
  2. Listen for dial tone.
  3. Enter your 5 digit phone number.
  4. Press #
  5. Enter your old security code.
  6. Press #
  7. Listen for dial tone.
  8. Enter your new security code.
  9. Press #
  10. Listen for dial tone.
  11. Re-enter your new security code.
  12. Press #
  13. Listen for confirmation and dial tone.

 If you hear the high-low error tone at any point, the system has rejected your entry.

Please note that your telephone line must be assigned a personal security code in order to use the PBX Remote Access Forwarding feature.