IT Connect

Information technology tools and resources at the UW

Client Software Choices

Contact local IT support organization to determine if this service is appropriate for your work.

Forward UW Email to Your Exchange Online Account

If you were using mail with UW Deskmail or other mail service, make sure that your new UW mail is being forwarded to your Exchange Online account. See Forward Your Email to Your Exchange Online Account.

Recommended Client Software

Different client software programs provide different feature sets in the Exchange environment, with the richest user experience provided by the most recent version of Microsoft Outlook.

The following are the recommended clients for use with UW Exchange. Click the links below to view setup instructions:

Outlook Web App (OWA)

Outlook Web App (OWA) allows you to connect to the Exchange Server by using only a Web browser. No other client software is needed. OWA comes in two versions: Standard and Light.

  • The Standard version is the full-featured version. It opens automatically if you are running a supported browser.
  • The Light version offers limited features, and it is optimized to work with browsers that don’t support the standard version.

For more information from Microsoft about OWA Light, see Outlook Web App Light.

For instructions on connecting to the Exchange Server using Outlook Web App, see Outlook Web App and UW Exchange.

Microsoft Outlook For Windows and Macintosh

To set up Outlook with access to your new UW Exchange mailbox you need an active Internet connection.

Download Microsoft Outlook  and follow instructions found on the Microsoft Office support page Configure Microsoft Outlook for Windows   or  Configure Microsoft Outlook for Macintosh to configure the application to connect to your UW Exchange online mailbox.

Smartphones and Tablets

You can connect to UW Exchange using any smartphone device that uses Exchange ActiveSync, such as iPhone, Android and Windows Phone.

  • For information on setting up Windows Mobile and Android devices with Exchange, see the Microsoft article Phone and tablet setup reference. IMPORTANT: Please read the “Outlook for iOS and Android not HIPAA/HERPA Compatible” section below before deciding to use the Microsoft Outlook app for iOS or Android if your email includes sensitive information.
  • For information on setting up iOS devices with Exchange, see iOS and UW Exchange.
  • For information on setting up BlackBerry devices with Exchange, see Set up email on a BlackBerry.

Outlook for iOS and Android Not HIPAA/FERPA Compatible

In the early 2015 Microsoft has released a new mobile app for email and calendaring under the Outlook name for both iOS and Android. This app does not meet the security and compliance needs of most University of Washington faculty or staff. Specifically, this application stores files, emails, and user passwords in a cloud service with which the UW has no HIPAA nor FERPA contractual protections. In addition, the services backing these mobile applications do not appear to meet the otherwise rigorous standards Microsoft has implemented with services such as Office 365.

If the App Is Installed

UW IT strongly recommends that users who work with personally identifiable or otherwise sensitive information and have installed the Outlook mobile app for iOS and Android, uninstall it and then change their UW NetID passwords via the standard UW NetID password reset process.

Audit Report for Use with UW Exchange

For departments concerned about use of this app to access UW Exchange mailboxes, please request an audit report through the standard UW Exchange Support group channels. Unfortunately, no such report can be offered currently for those using it to access UW Google mailboxes.

Use Native iOS and Android Mail Applications or OWA

The native mail applications on iOS and Android are still considered safe for use, as is using the Outlook Web Access (OWA) for iPhone, iPad, and Android apps as well as Outlook for Windows or Macintosh OS X.

For More Information