Information technology tools and resources at the UW
Thunderbird 3 for Macintosh (old)
Summary: This document provides specific instructions on how to configure Thunderbird for use with UW email, directory, and news services. These examples were done with Thunderbird version 3.03.
Note: Instructions for Thunderbird 2.x for Macintosh are still available.
Thunderbird is available for free download.
Thunderbird Under OS 8-9
Thunderbird requires Mac OS X. There is no version (nor will there be) for Mac OS 8-9.
After you have successfully installed Thunderbird, you need to take the steps below to configure Thunderbird to read or send email, or to access network news.
To configure Thunderbird for Use With UW (Deskmail) Email:
Be sure your computer has an active Internet connection. If your computer uses a modem to dial in and establish a PPP connection (e.g., using “Internet Connect”), be sure to dial in BEFORE you run Thunderbird.
Run Thunderbird. If you have NO accounts currently defined, Thunderbird should automatically bring up the “account setup” wizard, but, if not (for example you are adding a UW account to a copy of Thunderbird already configured with at least one other account), click on Local Folders, then under Accounts, click Create a new account.
Any method you use should bring you to a page similar to the one pictured below. Use this “wizard” to start setting up your account. Note: There will be more steps for you to take later, because the wizard does NOT give you access to all the options
- For Your Name, enter your full name.
- For Email Address, enter your “@uw.edu” email address (that is, YOUR UW NetID plus “@uw.edu”).
- For Password, enter the password for your UW NetId (and, optionally, choose to “remember” it)
- Continue to the next page, pictured below.
- Thunderbird WILL “fail” – this is normal, it needs a few more “hints” to succeed
- For Incoming Server, enter:
- your IMAP server as your_uwnetid.deskmail.washington.edu where your_uwnetid is replaced by YOUR real UW NetID
- select IMAP (not POP)
- port 993
- SSL/TLS security
- For Outgoing Server, enter:
- “smtp.washington.edu” (unless you are using a non-UW Internet connection and wish to use the SMTP server provided by your ISP)
- port 587
- STARTTLS security
- Select “Re-test Configuration”, repeat, if needed until you get a “success” screen similar to below:
- Select “Create Account” which creates the account, HOWEVER you are NOT finished with the account (yet).
Click your (new) UW email account in the left column of the Thunderbird Mail window, then click View settings for this account (under Accounts), to bring up a page similar to the one pictured below.
This page asks only for a local Account Name (what Thunderbird will use to label the account WITHIN Thunderbird), you can use anything you like (e.g., the default “email@example.com” or “My UWID on Deskmail”). Edit the Account Name as you prefer.
- Select Server Settings under your account to bring up a page similar to the one pictured below.
- To have Thunderbird use the same Delete behavior as Alpine, within Server Settings, under “When I delete a message:”, select “Move it to this folder” and select “Trash” from the pop-up list, the option to “Empty Trash on Exit” is also recommended (but does differ from the Web Alpine behavior that requires you explicitly empty the Trash when needed).
- Click Advanced… to bring up a page similar to the one pictured below.
- For the IMAP server directory, enter “mail”.
- Turn OFF (deselect) the option to show only subscribed folders (at least for now, after you’ve “subscribed” to some you may want it back on).
- Turn ON the option that the server supports sub-folders.
- Turn ON the option to use IDLE.
- Leave the boxes next to ALL the “namespaces” empty (blank) and turn OFF (deselect) the option to Allow server to override these namespaces. Warning: Failure to do this can result in lost data!
- Click OK to close this window (you return to the Server Settings).
- Click OK to close the account settings window.
Thunderbird is now MINIMALLY configured and should be able to read your UW email, find folders you’ve created in Alpine, and send mail.
Click Inbox under your UW email account in the left column of the Thunderbird Mail window.
At this point enough of the configuration should be done to let Thunderbird find your Inbox and folders (if any) on the UW email server. When you’ve closed the account configuration panel, you should see a new “UW” account in the column to the left of the messages window. Click the INBOX under that to open your UW email inbox (you should be prompted for a password). Your UW email folders will appear. This may take some time, especially if you have a large inbox, lots of folders, and/or a slow connection. The list of messages in your Inbox appears in the right pane, it should look something like the picture below (of course your list of folders and messages will be different).
By setting the Account Prefix Path to mail you’ve already got Thunderbird and Alpine (Web Alpine, etc.) looking at the same starting place for folders. You should probably also configure Thunderbird so that it uses the same folder Alpine does for copies of sent mail.
To configure Thunderbird and Alpine to Share Folders:
Note: Perform this configuration ONLY AFTER getting the basic Thunderbird configuration above done and seeing a list of your UW email folders from within Thunderbird.
- If it isn’t already running, run Thunderbird (be sure you have an active Internet connection first…).
- Click your UW email account in the left column of the Thunderbird Mail window, then click View settings for this account (under Accounts).
- Click Copies and Folders under your account to bring up a page similar to the one pictured below.
- Under When sending messages, automatically: select Place a copy in, then select Other, and (from the pop-up list next to that) select your sent-mail folder on your UW email account.
- Click OK.
Note: Thunderbird and Alpine(s) cannot usefully keep a shared “Drafts” folder, so you can put the Thunderbird Drafts wherever you like. The default (“Drafts” on your UW email account) is fine, and makes the Drafts folder available to different Thunderbird sessions.
To configure Thunderbird to Use the UW Directory (LDAP):
- If it isn’t already running, run Thunderbird (be sure you have an active Internet connection first).
- From Window, select Mail & Newsgroups.
- Click your UW email account (ABOVE the inbox for this account) in the left column of the Thunderbird Mail window, then click View settings for this account (under Accounts).
- Click Composition and Addressing under your account to bring up a page similar to the one pictured below.
- Turn OFF (deselect) the option to Compose messages in HTML (only send using HTML when you have confirmed with your recipient that this is acceptable).
- Under When looking up addresses, select Use a different LDAP server, then click Edit Directories to bring up a page similar to the one pictured below.
- Click Add to bring up a page similar to the one pictured below.
- For Name, enter any label you prefer (e.g., “UW LDAP”).
- For Hostname, enter directory.washington.edu
- For BaseDN, enter o=University of Washington, c=US
- Click OK (to close the “add directory” window).
- Click OK (to close the “edit directories” window).
- You can now select the UW directory from the pop-up list next to “Use a different LDAP server”.
- Click OK (to close the “Accounts settings” window).
Now that the UW LDAP directory is defined in Thunderbird there are several ways to use it. Here’s one way:
- From Window, select Address Book.
- In the Address Book window, click Search Addresses (under the Edit menu), to bring up a page similar to the one pictured below.
- In the top/left corner be sure you have the UW Directory selected in the pop-up list under Search in.
- Customize the search as desired (if needed) and enter the text to be searched for in the text box. Click Search to conduct the search. Results are returned in a list in the bottom pane. Select the desired entry and click Compose to compose a message to that address.
There is currently no single easy and reliable method to convert Alpine address books to Thunderbird.
- Why am I getting warnings about Kerberos?
Kerberos is a authentication system used by some programs. If you do not have any programs using Kerberos, Thunderbird may give you warnings when you send email even though Kerberos is not needed for Thunderbird to work. If you get these warnings, do the following:
- Pull down the Thunderbird menu and click Preferences. A settings window will appear.
- Click the Advanced icon in the top of the Preferences window and then click the General tab.
- In the bottom right, click the Config Editor button.
- Do the following:
- In the Filter box at the top, enter “trySecAuth”. A line beginning with “mail.smtpserver.default.trySecAuth” will display. The value in the right column is probably set to “true”.
- Double-click the row to set it to false.
- I can see messages but not send them…
The “Outgoing Server” (for SMTP) may not be set correctly. Be sure your account in Thunderbird is set up as described above (e.g., using IMAP and the “mail” directory set as “IMAP server directory”), if that is NOT correct, create the account as above. Otherwise, you can edit the SMTP server settings:
- Click Outgoing Server (SMTP) under your account to bring up a page similar to the one pictured below.
- Click Add to bring up a page similar to the one pictured below.
- For Server name, enter “smtp.washington.edu”.
- For Port, enter “587”.
- Select the option to Use name and password.
- For User name, enter your UW NetID.
- Select the option to use STARTTLS.
- Select “OK” to finish the edit and again to close the SMTP settings window
Receive error “554 5.6.0 STOREDRV.Deliver
Corrupt message content” sending attachments to Exchange
To correct the problem, follow the steps below:
- Close Thunderbird.
- Navigate to the following directory based upon your OS:
Windows 2000/XP: c:\documents and \ApplicationData\Thunderbird\Profiles
Windows Vista: %userprofile%\AppData\Roaming\Thunderbird\Profiles
Mac OS X: \Library\Thunderbird\Profile
- Open the directory named with a random set of characters like “yo6luyl8.default”. There may be multiple directories if you have multiple Thunderbird profiles.
- Delete the file named ‘mimeTypes.rdf’.
- Open Thunderbird and resend the email with the attachment.