IT Connect

Information technology tools and resources at the UW

March 15, 2017

Price reduction for UW Connect, the University’s service management tool

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UW departments can more effectively track and manage customer service requests by subscribing to UW Connect, the UW’s service management tool, with newly lowered rates. The rate has been reduced 26 percent per user license per month for staff, and by 37 percent for student employees. UW Connect supports UW’s Transforming Administration Program (TAP) and…

August 11, 2016

Employee forums on UW HR/Payroll Integrated Service Center

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Come hear about how the new Integrated Service Center will provide in-person, phone and web support for HR and payroll questions once the new UW Workday HR/Payroll system launches, at one of two open forums: Monday, August 15, 1:30-2:30 p.m. in Odegaard 220, or Wednesday, August 17, 1:30-2:30 p.m. in the HUB, Room 250. Learn about the…

October 12, 2015

The UW-IT 2015 Customer Experience Survey Report Is Now Available

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Respondents to a May 2015 customer experience survey on UW Information Technology services and support rated their overall experiences as positive. More than 1,000 UW students, faculty and staff on all three campuses responded about their awareness, use and experience with key UW-IT services, support and resources. A report on the findings is now available….

April 13, 2015

Survey Asks: What Is Your Experience With UW-IT?

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A random sample of UW students, faculty and staff from all three campuses will be invited to complete a brief survey in early May about their experiences with UW-IT. The survey will ask about customer experiences with a selection of services including help@uw.edu, collaborative tools, Wi-Fi, classrooms, research technologies and more. If you are invited,…