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IT Connect

Information technology tools and resources at the UW

November 7, 2017

Email help@uw.edu for technical support and questions

online tech support

For the fastest, most accurate response to your IT inquiries, please email help@uw.edu. UW-IT staff respond within 3, 6 or 9 business hours, depending on the urgency of your need. UW-IT monitors its email 24 hours a day, 7 days a week. You can also get help by phone, in person or by searching for…

September 22, 2017

New self-service tool makes updating the UW Office Directory quicker, easier

woman calling on phone while looking at a computer screen of an office director

Keep your department, school or center information up to date in the UW Office Directory using a new self-service online system. Listing coordinators should contact UW-IT at help@uw.edu for quick account setup, instructions and a style guide for the new tool. (Individuals change their UW Directory listings by updating personal profile information via Identity.UW.)

March 15, 2017

Price reduction for UW Connect, the University’s service management tool

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UW departments can more effectively track and manage customer service requests by subscribing to UW Connect, the UW’s service management tool, with newly lowered rates. The rate has been reduced 26 percent per user license per month for staff, and by 37 percent for student employees. UW Connect supports UW’s Transforming Administration Program (TAP) and…

August 11, 2016

Employee forums on UW HR/Payroll Integrated Service Center

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Come hear about how the new Integrated Service Center will provide in-person, phone and web support for HR and payroll questions once the new UW Workday HR/Payroll system launches, at one of two open forums: Monday, August 15, 1:30-2:30 p.m. in Odegaard 220, or Wednesday, August 17, 1:30-2:30 p.m. in the HUB, Room 250. Learn about the…